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Best Practice in Information and Communication Technology

By: Alpha Partners

Lagos State, Nigeria

07 - 10 Mar, 2017  4 days

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NGN 105,000

Venue: Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor) Opposite Adekunle BRT Bus-stop, Yaba - Lagos.

To teach the practice in information and communication technology

CONTENT:

Overview of ICT

  • IT as a service
  • The service lifecycle Approach
  • Processes and process management

ICT Strategy

  • Purpose, Goal, Objective and Scope
  • Value creation through services
  • Business relationship management
  • Service strategy -main activities

ICT Service Design

  • Service design processes
  • IT service continuity management
  • Information security management

ICT operations

  • IT operations management
  • Technology and architecture in services transaction
  • Services operation definitions
  • Services transition value to the business

Continual services management

  • Risk management
  • Interface with service level management
  • Measurement and metrics
  • Business continuity

Service Transition

  • Change management
  • Service asset and configuration management
  • Technical management
  • Service operation processes

FOR WHOM: IT Personnel, Systems Administrators/Engineers, IT Technicians and Engineers, Clients of IT/System and others who perform related functions.

This course is being run by ALPHA PARTNERS in collaboration with THE INTERNATIONAL TECHNOLOGY CONSULTS.

Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor) Opposite Adekunle BRT Bus-stop, Yaba - Lagos. Mar 07 - 10 Mar, 2017
NGN 105,000.00
(Convert Currency)

08033045484

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