Participants are shown how to evaluate procedures and make needed changes to methods to improve customer service whilst achieving resources reduction; eliminate wasteful costs; and internal problems that limit performance, and obtain added value of money.
The Role of the Store Keeping
- Supply/Demand Variables
- ABC Analysis
- Determining Product Handling Groups
- Just-in-Time (JIT)
- System and Technologies
- Store Keeping Structures
- Receiving and Storage Options
- Organizing for Flow
- Using the floor and the Height Space
Health and Safety
- Duty of Care
- Equipment Maintenance and Care
- Raising People’s Awareness
- Inspections and Risk Assessments
- Different Methods
- Understanding of all involved
- Checklist to help on deciding the best option
- Roles and Responsibility
- -Tolerance and Approval
- Authority Levels
- Internal and external Customers
- The key customer Service measure
- Customer Services Sampling
- Effects of standard service
- Minimizing Errors
For Whom: Stores, Purchasing and Logistics Personnel in the Public and Private Sectors.
This course is being run by Alpha Partners in collaboration with The Institute of Chartered Accountants Of Nigeria, Lagos Mainland District.
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participants will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
|Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor) Opposite Adekunle BRT Bus-stop, Yaba - Lagos.
||Jan 31 - 03 Feb, 2017
|NGN 105,000.00||(per participant to cover workshop literature and materials, Executive Bag, Tea/Coffee, Lunch, photographs and Certificates.)|
Chris Onwuasigwe, FCA 08033045484
A distinguished team of facilitators who are eminently qualified professionals has been assembled to lead discussions in course of the workshop.