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Powerful Leadership Communication and Influence Management

By: Tom Associates  

Lagos State, Nigeria

13 - 17 Mar, 2017  5 days

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NGN 162,750

Powerful communication is the key to effective leadership. This is a five-day practical ways for workplace communication in a variety of ways that senior officials should master if they plan to succeed.

Broad Competencies Addressed

  • Become more effective leader in communicating the organization’s goals and desired feedback.
  • Be more skillful at applying excellent communication competencies on the job.
  • Persuade and convince others in ways that obtain agreement or approval on ideas and views.
  • Blend well in an environment of cultural diversity.
  • Persuasiveness - ability to present ideas, influence and convince others to obtain agreement and approval on ideas negotiated.
  • Become most skillful in the use of today’s communication technology tools.
  • Use of English Language - ability to read, speak and write excellently in English, the official language for business.

Course Contents

Day One

  • Defining Powerful Communication
  • Communication is a Skill
  • Powerful communicators and great leaders in history
  • Communication Traits of Powerful Leaders
  • Pulling people in with powerful messages
  • A balanced use of inquiry and advocacy in communications
  • Analysis of your preferred leadership communication style.
  • The powerful communication potential in all of us.
  • The Effectiveness of a Leader’s Communication
  • On power and authority
  • Effectiveness of a Leaders: character, conviction, personal examples
  • Communication that generates organizational loyalty
  • Communicating with motivating language
  • Communicating requests: descriptive expectations, time frame, etc.
  • Communicating Performance Issues: setting goals, agreeing actions, discussing feedback.
  • Variety of Communication
  • Skills for face-to-face
  • Use of body-language
  • Skills for telephone communication
  • Communicating in writing.
  • Formal and informal communication
  • Planned communication- meetings, conferences, presentations
  • Casual communication - face-to-face conversation, phone calls, emails.
  • Communication Structures
  • Downward communication
  • Upward communication
  • Lateral communication.

Day Two

  • A Model of Powerful Communication
  • Sender planning a message
  • Sender encoding the message
  • Sender transmitting the message
  • Receiver receiving the message
  • Receiver decoding message
  • Receiver responding based on understanding.
  • Situational Leadership Communication
  • Communication that tells/directs
  • Communication that sells
  • Communication that collaborates
    Communication that delegates
  • Communication in situations of crisis
  • Intelligent delivery of bad news
  • Communication clarity: speaking in specifics, speaking in generalities, speaking in ambiguities.
  • Questioning and Listening Skills of a Leader
  • Effective listening skills to build rapport
  • Questioning techniques that aid understanding
  • Overcoming the barriers to good listening and feedback
  • Masterful conversations with subordinates and superiors
  • Conversation and Reasoning - deductive approach and the deductive approach.
  • Applying Emotional Intelligence for Communication
  • Communicating with motivating language
  • Use communication to create rapport and build trust
  • Credible communications and communicating to be credible
  • Caring communication styles
  • Communications that motivate.

Day Three

  • Communication to Create Employee Engagement
  • On-going Communications:
  • What the employee gets
  • What the employee gives
  • Sense of belonging
  • Employee perception of growth and development.
  • Communications of a change leader
  • Communicating as a team leader
  • Discretionary communication
  • Plain speaking - delivering exactly the intended message.
  • Communicating to Bridge Generational Divide
  • Care in the choice of colloquial language, analogies, etc.
  • Keeping your subordinates informed
  • Keeping your superiors informed
  • Attention to gender-sensitive expressions.
  • Writing Competently for Effective Communication
  • Planning the writing
  • Organizing thought before writing
  • Researching for facts
  • Word usage
  • Common errors in our use of English by Nigerians
  • Simplicity and conciseness
  • Confused words
  • Outdated expressions
  • Opinion words and expressions.
  • Public Speaking
  • Speaking directly to listeners emotions
  • Putting in the energy that enhances your message
  • Communicating with precision and accuracy
  • How to suspend assumptions and judgment in a conversation
  • What to learn from Leaders who talk themselves into trouble.
  • Today’s communication technology tools
  • The internet and intranet
  • Email
  • Social media.

Day Four

  • Achieving Maintaining Organizational Excellence
  • The goals of power and influence
  • Right action in and around leadership
  • Investing in people
  • Investing in outstanding workplace tools
  • Leadership coaching for high performance
  • Excellence in interpersonal communication
  • Reinforcement of governance values
  • Spirit of fair play versus self-serving ruthlessness.
  • Maintenance of Authority
  • Producing results
  • Transforming power into influence
  • Selection of appropriate influence strategy
  • Interplay of power and ethics
  • Techniques of maintaining assertiveness in action
  • Coaching, mentoring, sponsorship.

Day Five

  • Leadership in Difficult Times
  • Signs of difficult economic times
  • Signs of difficult political times
  • Leading teams through a period of limited resources
  • Radical changes in service delivery
  • Issues of morale and productivity
  • Opportunities for positive change.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Registration: 8.30 - 9.00 a.m. Class Session: 9.00 - 4.00 p.m. Mar 13 - 17 Mar, 2017
NGN 162,750.00(Including VAT)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
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