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Total Quality Management (TQM) CourseBy: Centre for Public Service Productivity and DevelopmentLagos State, Nigeria 07 - 09 May, 2019 3 days
USD 500
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Total quality management (TQM) is a management approach to long-term success through customer satisfaction. Training courses in TQM will teach you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.
Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
Learning Objectives
- Meaning of Quality
- Origin of TQM
- Total Quality Management Defined
- Main Characteristics of TQM
- Objective and Benefits of TQM
- Principles of TQM
- How to Implement TQM
- Significance of the 4 Stages of TQM
| Lagos | May 07 - 09 May, 2019 |
| USD 500.00 | |
| NGN 200,000.00 | |
Dr Chris Egbu +2348023194131
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