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Total Quality Management (TQM) Course

By: Centre for Public Service Productivity and Development

Lagos State, Nigeria

07 - 09 May, 2019  3 days

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USD 500

Total quality management (TQM) is a management approach to long-term success through customer satisfaction. Training courses in TQM will teach you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization. 

Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

Learning Objectives

  • Meaning of Quality
  • Origin of TQM
  • Total Quality Management Defined
  • Main Characteristics of TQM
  • Objective and Benefits of TQM
  • Principles of TQM
  • How to Implement TQM
  • Significance of the 4 Stages of TQM
Lagos May 07 - 09 May, 2019
USD 500.00
NGN 200,000.00
(Convert Currency)

Dr Chris Egbu +2348023194131

Organisations sponsoring above two staff will get 10% discount
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