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Quality Management Systems (QMS)

By: Centre for Public Service Productivity and Development

Ghana

19 - 21 Sep, 2017  3 days

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USD 800

A quality management system (QMS) is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.

Learning Objectives

  • International Organisation for Standardization (ISO)
  • Design and Implementation of QMS
  • Management System Series
  • ISO 9001
  • The ISO 9000 Family Standards
  • The Benefits of ISO 9000
  • The Features of ISO 9001
  • ISO 9001: 2008
  • Overview of ISO 9001:2008
  • ISO 14000
  • Benefits of ISO 14000
  • OHSAS 18001
  • Benefits of OHSAS 18001
  • The Certification Process
  • The Eight Quality Management Principles

Quality Circles (QC)

  • Origin Of Quality Circles
  • Objectives Of Quality Circles
  • Topics For Discussion By QC
  • Topics Outside the Scope of QC
  • Benefits of QC
  • The Role of Management
  • The Role of Members
  • Reason For QC Failure
  • Requirements For Successful Implementation Of QC
  • Other Key Success Factors
  • A  QC Success Story

The Seven Quality Tools

  • Check Sheet
  • Graph
  • Histogram
  • Stratification
  • Scatter Diagram
  • Cause and Effect Diagram
  • Pareto Diagram
Accra Sep 19 - 21 Sep, 2017
USD 800.00
NGN 320,000.00
(Convert Currency)

+2348023194131

Organisations sponsoring above two staff will get 10% discount
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