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Office Management Training for Officers and Managers

By: Tom Associates Training  

Lagos State, Nigeria

25 - 29 Sep, 2017  5 days

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NGN 162,750

By the time the training ends, Officers and Managers who participate in it will:

  • Have learned how to work well in ways that maintain and improve efficiency and productivity
  • Be able to successfully address the intricacies of the workplace
  • Make Officers and Managers understand the management styles that can affect workplace success
  • Support them to develop the right competencies in the work environment
  • Encourage them to maintain necessary discipline at work
  • Make them know how their career can grow.

Major Competencies to Deliver

  • Self-motivation
  • Effective communication
  • Collaboration
  • Team management
  • Problem solving.

These competencies will make them to:

  • Develop critical behaviors demanded of any responsible employee
  • Practice how to link their daily activities with set direction of the organization
  • Learn how to recognize, stimulate and develop high professional qualities
  • Manage the tricky liaison between their department and other departments.

Course Contents

Day One

  • Defining Respective Roles
  • How to define respective roles
  • Understanding the organization
  • know your stakeholders
  • Customer service
  • Writing reports
  • Budget management
  • Human resources practices
  • Records Management
  • Health and Safety
  • Workplace Mastery
  • Self Mastery
  • Interpersonal Mastery
  • Business Mastery.

Day Two

  • Office Management Culture
  • How to establish trust
  • How each cadre becomes more effective
  • Expertise
  • Trusting your colleagues
  • Acting on change.
  • Essential Administrative Capabilities
  • Setting priority and managing work pressure
  • Becoming an Organised Person
  • Procrastination - the thief of time
  • Work space arrangements and organization
  • Managing meetings
  • Assertiveness Skills:
  • Dealing with Time Wasters
  • Setting and Sticking to Priority.
  • Problem solving techniques
  • Managing meetings effectively
  • Managing projects to meet deadlines.
  • Employee Engagement
  • What I get from the organization
  • What I am able to give to the organization
  • My sense of belonging
  • Concern about my growth and development
  • Building stable careers.

Day Three

  • Winning aspirations
  • What capabilities must we have in place to win?
  • How each cadre becomes more effective?
  • Supportive leadership and communication skills
  • Managing relationships and partnerships
  • Benchmarking other organizations
  • Target Setting and Performance Management Tools.
  • Management systems required to succeed
  • Developing tactics and strategies for the future
  • The ability to pay attention to detail
  • Smooth functioning of an office's day-to-day
  • Effective interpersonal communications
  • Finding areas for potential improvement
  • Finding ways to cut costs and improve productivity
  • Keeping morale high in the Service
  • Organizational ability.

Day Four

  • The Focus on Performance
  • Agree priority and measurable performance criteria
  • Raise the performance bar
  • Creating a sense of urgency and excitement
  • Maintaining focus on the goal
  • Sustaining momentum
  • Relevant Acumen
  • Link daily activities with set business direction
  • Recognize, stimulate and develop high performance
  • Motivate others, get them to participate in team decisions
  • Focus efforts on overall group objectives
  • Build and maintain a positive, results-oriented work climate
  • Remove interpersonal barriers to understanding, cooperation and motivation.

Day Five

  • Managing and Resolving Group Conflicts
  • Common causes of conflicts
  • Types of conflicts
  • Signs of conflicts
  • Interrelationship of assertive and cooperative behaviors
  • Compromise in the team
  • Collaboration in the team.
  • Management of Crisis Situations
  • Disasters and catastrophes response
  • Priority and sure-footed decisions and actions.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Sep 25 - 29 Sep, 2017

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 04:00:am

NGN 162,750.00(Including VAT)
(Convert Currency)

08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
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