Office Etiquette, Ethics and Professionalism

The rules of Office Effectiveness and Office Etiquette play a fundamental role in keeping the wheels of a business turning smoothly, and often contribute to business success.

Contents

• Self-Esteem / Positive Attitude
• Personality and Self-Image
• Good Manners and Office Etiquette
• Etiquette on Personal Space
• Body Language
• Professional Presence – Dress Code and Grooming
• Conflict Handling
• Personality Types
• Balance between Aggression and Assertiveness
• Respecting Racial and Ethnic Differences in the Workplace
• Physical Differences in the Workplace
• Gender and Sexual Differences in the Workplace
• Handling Stress in the Workplace
• Teamwork
• Appropriate use of the Internet
• Personal Issues in the Workplace
• Introductions and Conversations
• Telephone Courtesy
• E-mail Etiquette
• Open-plan Office Etiquette
• Meeting Etiquette
• Business Functions
• Etiquette on Business Travel

For Whom

Executive Secretaries, Confidential Secretaries, Admin Officers, Personal Assistants, Managers/  Supervisors, Human Resource Managers and others who want to upgrade their knowledge in office etiquette and ethics  in the Public Sector.