Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Excellence in Customer Service in Hotels

By: Alpha Partners

Lagos State, Nigeria

30 - 30 May, 2018 

Follow Event

  

NGN 120,000

A hotel customer service training program designed for the hotel and hospitality industry to maintain and enhance customer service standards. Specifically designed for the hotel and hospitality industry. Providing exceptional hotel and hospitality customer service is essential in today’s market. With Five Star Service you can teach and reinforce service skills for improving and sustaining an outstanding service level.

Financial survival in years to come mandates that each of your employees deliver superior service to every guest at all times. That is what builds guest loyalty and repeat bookings. The “internal” customer is also an integral part of a successful outcome.

Travelers today have higher customer service expectations than in the past. They also have more price points to choose from and an ever-increasing variety of lodging alternatives. To succeed, Five Star Service is not a frivolous luxury, but rather a critical element of hospitality customer service training and service delivery.

The objective of Five Star Service is to improve guest satisfaction while increasing employee morale and to develop the coaching skills of managers and supervisors.

Content

  • Quality Service Defined
  • First Impressions
  • Five (5) Star Customer Service
  • The Customer’s Perspective
  • What Does the Customer Need?
  • Doing Your Best
  • Understanding Your Responsibilities
  • Staff Training and Development
  • The Power of Collaboration
  • The Challenge

For Whom: Customer Service Managers/Staff, Front Desks Personnel, Managers, Supervisors and other who perform related function.

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participants will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor) Opposite Adekunle BRT Bus-stop, Yaba - Lagos. May 30 - 30 May, 2018
NGN 120,000.00(The workshop fee is One Hundred and Twenty Thousand Naira (N120,000.00) only per participant to cover workshop literature and materials, executive bag, tea/coffee, lunch, photograph and certificate.)
(Convert Currency)

Chris Onwuasigwe, FCA 08033045484

3-5 Participants - 5% discount allowed, 5 and above number of participants - 10% discount allowed.
A distinguished team of facilitators who are eminently qualified professionals has been assembled to lead discussions in course of the workshop.
Related Courses
Advanced Stores and Inventory Management Course Advanced Stores and Inventory Management Course

4 days, 06 - 09 Nov, 2018 

2018-11-06 12:11:00
Lagos State, Nigeria

Alpha Partners

Participants are shown how to evaluate procedures and make needed changes to methods to improve customer service whilst achieving resources reduction; eliminate wasteful costs; and internal problems ...

Best Practice in Generator Maintenance and Protection Best Practice in Generator Maintenance and Protection

4 days, 25 - 28 Sep, 2018 

2018-09-25 12:09:00
Lagos State, Nigeria

Alpha Partners

The workshop is designed to enable generator protection engineers have an in- depth understanding of how to effectively and efficiently operate a power plant and troubleshooting basic maintenance ...

Internal Auditing for Fraud Workshop Internal Auditing for Fraud Workshop

4 days, 18 - 21 Sep, 2018 

2018-09-18 12:09:00
Lagos State, Nigeria

Alpha Partners

Appropriate for auditors of all levels, this workshop focuses on monitoring activities, understanding the nature of fraud and how it manifests itself, internal audit’s role in detecting fraud ...

Advanced Fraud Auditing for Internal Auditors Course Advanced Fraud Auditing for Internal Auditors Course

4 days, 25 - 28 Sep, 2018 

2018-09-25 12:09:00
Lagos State, Nigeria

Alpha Partners

 To provide participants with the required knowledge and skills that enables them to understand advanced fraud auditing. CONTENT Understanding Fraud Conducting the Fraud Audit Using Fraud ...