Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Excellence in Customer Service in Hotels

By: Alpha Partners

Lagos State, Nigeria

30 - 30 May, 2018 

Follow Event

  

NGN 120,000

A hotel customer service training program designed for the hotel and hospitality industry to maintain and enhance customer service standards. Specifically designed for the hotel and hospitality industry. Providing exceptional hotel and hospitality customer service is essential in today’s market. With Five Star Service you can teach and reinforce service skills for improving and sustaining an outstanding service level.

Financial survival in years to come mandates that each of your employees deliver superior service to every guest at all times. That is what builds guest loyalty and repeat bookings. The “internal” customer is also an integral part of a successful outcome.

Travelers today have higher customer service expectations than in the past. They also have more price points to choose from and an ever-increasing variety of lodging alternatives. To succeed, Five Star Service is not a frivolous luxury, but rather a critical element of hospitality customer service training and service delivery.

The objective of Five Star Service is to improve guest satisfaction while increasing employee morale and to develop the coaching skills of managers and supervisors.

Content

  • Quality Service Defined
  • First Impressions
  • Five (5) Star Customer Service
  • The Customer’s Perspective
  • What Does the Customer Need?
  • Doing Your Best
  • Understanding Your Responsibilities
  • Staff Training and Development
  • The Power of Collaboration
  • The Challenge

For Whom: Customer Service Managers/Staff, Front Desks Personnel, Managers, Supervisors and other who perform related function.

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participants will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor) Opposite Adekunle BRT Bus-stop, Yaba - Lagos. May 30 - 30 May, 2018
NGN 120,000.00(The workshop fee is One Hundred and Twenty Thousand Naira (N120,000.00) only per participant to cover workshop literature and materials, executive bag, tea/coffee, lunch, photograph and certificate.)
(Convert Currency)

Chris Onwuasigwe, FCA 08033045484

3-5 Participants - 5% discount allowed, 5 and above number of participants - 10% discount allowed.
A distinguished team of facilitators who are eminently qualified professionals has been assembled to lead discussions in course of the workshop.
Related Courses
Procurement Planning and Inventory Management Course Procurement Planning and Inventory Management Course

4 days, 10 - 13 Dec, 2019 

2019-12-10 12:12:00
Lagos State, Nigeria

Alpha Partners

By the end of this training course, participants will be able to: Develop strategic purchasing plans and discuss how to improve internal customer service Explore many ways of reporting key ...

Managing Difficult Staff Situations Course Managing Difficult Staff Situations Course

4 days, 15 - 18 Apr, 2019 

2019-04-15 12:04:00
Lagos State, Nigeria

Alpha Partners

This four-day course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will ...

Security Risk Analysis and Management Course Security Risk Analysis and Management Course

4 days, 08 - 11 Oct, 2019 

2019-10-08 12:10:00
Lagos State, Nigeria

Alpha Partners

Through measurements and estimates to risk, security can be managed and cost-benefit decisions can be made. This course explores the principles and tools behind risk analysis for security, providing ...

Accounts Reconciliation Strategies and Management of Suspense Accounts/Interbranch/Unit Differences In Banks Course Accounts Reconciliation Strategies and Management of Suspense Accounts/Interbranch/Unit Differences In Banks Course

4 days, 29 Oct - 01 Nov, 2019 

2019-10-29 12:10:00
Lagos State, Nigeria

Alpha Partners

A lot of frauds amounting to very huge sums of money take place due to inefficient operation of inter-branch reconciliations. Huge sums of money remain unreconciled between the numerous branches and ...