Professional Skills Improvement Course for Secretaries and Personal Assistants

This workshop is designed to teach the best practice in professional skills improvement course for secretaries, PAs and Admin officers.

Content

What Makes a Successful Secretary / PA

• Defining your role and what is required of a highly proficient Secretary / PA
• Identifying the Skills and Qualities for Success
• Completion of a Personal SWOT Analysis
• Developing your Role and Determining the Way Forward

Understanding the Role of Others

• Contributing to your Manager’s and Other People’s Success
• Defining your Own and your Manager’s/ Team Objectives
• Practical Time and Self-Management
• The Main Steps of Effective Time Management
• Managing your Own and your Manager’s Time
• Building a Successful Working Relationship with your Manager and Team Members 
• Organization and Planning Techniques that get you in control
• Prioritizing Multiple Tasks when everything is Urgent
• Meeting the Needs and Demands of more than one person

Communicating Effectively Through Assertiveness

• Interacting with others and Network for Success
• Effective Listening Skills and Questioning Skills
• Building Rapport in Face to Face Communication
• Identifying Passive, Aggressive and Assertive Behaviour
• Saying “NO” without Feeling Guilty
• Improving the Skills of Negotiating, Influencing Persuading and Delegating

For whom: Senior Executive Secretaries, Confidential Secretaries, Admin Officers and Personal Assistants in both the Public and Private Sectors.

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participants will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.