The main objective of the Workshop is to provide participants with a working knowledge of citizen Engagement and Service improvement.
What is to be learnt
To achieve the above stated objective, the content covers, among others:
- Overview of service Delivery
- Change Management
- Performance Management
- Strategies Management
- Communication and Interpersonal Skills
- Leadership and Teamwork
Who to Attend
The Workshop is designed for Senior Public Service Officers on GL. 08 – 14 and their counter- parts in the Private Sector.