Ensuring the consistency and quality of an organisational product and service, can be challenging. Many leaders now appreciate the reliance their organisation has with technology, and view IT Quality Management as the foundation to their processes, practices and procedures. It is fundamental, that your customers and stakeholders interact with IT Systems which enrich their experience to be robust and secure.
This training will help leaders face the challenge of fusing technology with business to ensure the customer interaction is the best it can be in terms of experience and commercial revenue outcomes. It will assess the quality framework, practicality and suitability for quality controls within the enterprise, whilst guiding practitioners on models and best management practices.
This course will feature:
- An Overview of Quality Management
- Need for IT Quality Management
- Defining User and Stakeholder Requirements
- Key IT Quality Management Principles
- International Framework for Quality Management