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Call and Contact Centre Workshop: Practical Skills to Enhance Customer Satisfaction

By: EuroMaTech Training and Management Consultancy

United Arab Emirates

10 - 14 Dec, 2017  5 days

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USD 4,500

Venue: Dubai

The Call and Contract Centres training workshop focuses on developing the essential knowledge, skills and abilities advisors and agents need to deliver exceptional customer service. Participants will learn the core principles of interacting with customers and developing rapport, empathy and credibility over the telephone.

This EuroMaTech training course is highly interactive. Participants will identify their own strengths and areas for development when dealing with customers on the phone. They will gain and refine call handling skills and learn practical techniques they can apply immediately they are back in the call centre to boost customer satisfaction and/or sales results.

Dubai Dec 10 - 14 Dec, 2017
USD 4,500.00
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EuroMaTech +971-4-4571800

EuroMaTech Training & Management Consultancy
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