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Banking Operations Workshop

By: Tom Associates  

Lagos State, Nigeria

18 - 22 Sep, 2017  5 days

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NGN 162,750

The five-day workshop has been thoroughly researched among banks to present participants with very broad view and understanding of banking operations, principles, procedures and practices. It will provide strong technical and theoretical skills as well as the knowledge needed to enhance their performance and productivity in their respective banking duties.

Course Objectives

At the end of this workshop, participants will be able to:

  • Explain the customers’ rights and duties
  • Explain the bankers rights and duties
  • List, describe and discuss the  documents needed to open various accounts
  • Open and close accounts in line with regulatory requirements
  • Explain the Nigeria banker’s clearing system
  • Pay and collect cheques in line with regulations
  • Identify different types of negotiable instruments in line  with the bill of exchange act
  • Discuss the concepts of sale and marketing in the business of banking
  • Differentiate between marketing and sales
  • Identify the necessary actions to be taken in determination of banker and customer relationship.

Course Contents


Banker Customer Relationship

  • General and special relationships between banker and customer
  • Customer’s rights and duties
  • Bankers rights and duties
  • Special relationships and duties arising out of banker’s opinions, indemnities, power of attorney, mandate, standing order, direct debit and safe custody


Classification and Documentation of Accounts

  • Opening and conduct of accounts for all customers (Personal Accounts, Minor Accounts and Joint Accounts)
  • Government – Federal, State and Local government
  • Incorporated Organizations – Stockbroking, Partnership, Current Account, Sole Proprietors etc.
  • Others – Executors, Administrators, Trustees, Incorporated Trustees, Societies, Clubs, Religious Bodies, NGOs etc.
  • Reasons and Procedures for Closing Accounts


Banking Transactions and Payment Systems

  • Payments and collection of cheques and other instruments
  • The banker’s clearing systems
  • Operational process mapping
  • E-banking
    • Nigerian Interbank Settlement System (NIBSS)
    • Debit card / Credit card
    • POS
    • Mobile banking
    • Internet banking


Negotiable Instruments

  • Definition, Types and Distinguishing features
  • Cheques
  • Promissory Notes
  • Protection for the paying and collecting banker


Banker and Customer Relationship under Special Conditions

  • Actions to be taken on the death, mental disorder and bankruptcy of customers, dissolution of partnership, winding up of corporate customers, or upon receipt of a garnishee order or court summon / orders.
  • Termination of banker’s authority to pay customer’s cheques

A Primer on Marketing of Banking Services

  • Marketing concepts and definitions; Marketing vs. Sales
  • Marketing of services vs. marketing of physical goods
  • Financial services marketing strategies
    • Rationale for marketing strategies
    • Elements of creative marketing strategy
    • Formulating marketing strategies
5/7 Alade Lawal Street, Off Ikorodu Road, Anthony Village, Lagos. Sep 18 - 22 Sep, 2017

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 04:00:am

NGN 162,750.00
(Convert Currency)

Mr Abiodun Toki 08033019120

3 – 4 participants: 5% discount 5 or more participants: 10% discount
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