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Business Process Improvement Course

By: Tom Associates  

Lagos State, Nigeria

12 - 14 Mar, 2018  3 days

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NGN 125,000

The common analogy for ease in understanding Business Process Improvement is the fine-tuning of a car's engine. The outcomes are:

  • quality of output
  • elimination of waste of efforts and resources
  • speed of delivery
  • reduce or even eliminate frictions among people and in the processes
  • compliance with laws and regulations ...... and many more benefits

Course Contents


  • The Dynamics of Business Process
    • What Can Successful Businesses Be Doing Right
    • What May Unsuccessful Businesses Be Doing Wrong
    • The Three Wisdoms for Business Improvement
    • Balanced Scorecard Approach to Business Improvement
    • An Understanding of "The Job To Be Done"
    • Deciding the Capability the Business Most Need Now
    • Designing and Managing the Tailored Value Chain
    • Tracking the Performance.


  • Financial Processes
    • Monitoring of budgets.
    • Billing of customers
    • Cash and cheque collection
    • Cash and cheque collection receipts
    • Petty cash management
    • Electronic transfers
    • Cash on hand
    • Cash in bank
    • Investments
    • Revenue enhancement
    • Debt recovery
    • Operating costs.


  • Operational Improvement Readiness
    • Attention to Value Chain Effectiveness
    • Waste Sources and their Elimination
    • Innovations for Improvement
    • Strategy Canvas for Business Improvement
    • Focusing on Metrics that Matter
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Mar 12 - 14 Mar, 2018

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 04:00:am

NGN 125,000.00(Including VAT)
(Convert Currency)

Mr Abiodun Toki 08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
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