Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Managing Conflict and Difficult Situations at Work Course

By: Tom Associates Training  

Lagos State, Nigeria

10 - 11 May, 2018  2 day

Follow Event

  

NGN 105,000

This course addresses factors of ‘difference’ which affect workplace performance and can affect fully utilising the potential and contribution of all employees. It teaches the building relationships and demonstrating respect and fairness in interactions with employees and external stakeholders.

The course promotes how to be part of a work environment where:

  • Everyone is valued and treated with respect and dignity.
  • Communications are open, and trust is high.
  • Employment system is open and transparent.
  • Teams are more cohesive.
  • Work practices are flexible and innovative.

Course Contents

DAY ONE

  • Common Causes of Conflicts at Work
  • Signs of Conflicts
  • Common Conflict Triggers
  • Different Forms of Conflict
    • Perception conflict
    • Personality conflict
  • Reflexive Loop
  • Difference Issues
  • Beliefs and Attitudes
  • Interrelationship of Assertive and Cooperative Behaviours

DAY TWO

  • Managing Differences
    • Younger bosses managing older workers
    • Benefits of generation gaps
    • Break down the stereotypes
    • Treat each other as a peer
    • How to learn from each other
  • Resolution of Team Conflicts
    • What Compromise is
    • What Collaboration is
    • Embracing the unfamiliar
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. May 10 - 11 May, 2018

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 04:00:am

NGN 105,000.00
(Convert Currency)

Mr Abiodun Toki 08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization
Related Courses
Key Account Managers Training Key Account Managers Training

4 days, 28 - 31 Jan, 2019 

2019-01-28 12:01:00
Lagos State, Nigeria

Tom Associates Training

Key-Account Managers Training teaches participants the relevant marketing, selling and relational skills needed today to grow and keep an Account for life. Managers of Key Accounts should be ever so ...

Competencies in Service Strategy Course Competencies in Service Strategy Course

4 days, 04 - 07 Dec, 2018 

2018-12-04 12:12:00
Lagos State, Nigeria

Tom Associates Training

A customer service thought process that enables everyone participating in it to contribute to development of strategies regarding: Understanding Customer Equity: Customer value proposition Customer ...

Future-Ready Directors Course: Dynamic Board for Young Businesses Future-Ready Directors Course: Dynamic Board for Young Businesses

3 days, 16 - 18 Jan, 2019 

2019-01-16 12:01:00
Lagos State, Nigeria

Tom Associates Training

A Board of Directors for a business reflects some form of governance structure. Therefore, young businesses must understand that a dynamic Board of Directors will add a huge strategic value if the ...

Office Management Training for Officers and Managers Office Management Training for Officers and Managers

5 days, 03 - 07 Dec, 2018 

2018-12-03 12:12:00
Lagos State, Nigeria

Tom Associates Training

By the time the training ends, Officers and Managers who participate in it will: Have learned how to work well in ways that maintain and improve efficiency and productivity Be able to successfully ...