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High-Impact Training for Frontline People

By: Capacity for Africa

Lagos State, Nigeria

12 - 16 Nov, 2018  5 days

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NGN 125,000

High-Impact Training for Frontline People is designed to help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to:

  • Handle difficult people with skill and professionalism
  • Manage mails effectively
  • Apply proven telephone techniques to save time and satisfy callers
  • Become conversant with digital (online) marketing
  • Practice successful telemarketing
  • Apply the secrets of assertive (not aggressive) language
  • Improve communication skills
  • Improve negotiation skills
  • Enhance customer service
  • Dress Ang groom corporately
  • Build a positive image for your company.

High-Impact Training for Frontline People is Ideal for Front Desk Officers, Call Centre Executives, Booking and Reservation Officers, Frontline Sales and Customer Support/ Interface Officers.

Lagos Learning Centre, 1A Unity Road, Ikeja Nov 12 - 16 Nov, 2018

Registration: 08:00:am - 10:00:am

Class Session: 10:00:am - 04:00:am

NGN 125,000.00 + 6,250.00 (VAT)
USD 500.00 + 25.00 (VAT)
(Convert Currency)

Dr Gosim Martin, Director of Program +2348034963464

10% discount for 2 or more participants
CIR Africa Faculty
NST PPC Advert
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