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Fundamentals of Customer Service and Communicating Professionally in Workplace Training

By: SDIL

Lagos State, Nigeria

17 - 17 Apr, 2019 

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NGN 40,000

Venue: Lagos

Participants in the Fundamentals of Customer Service and Communicating professionally training in workplace will learn to:

  • Respond more effectively to customer complaints
  • Participate in a company-wide, customer-focused strategy
  • Practice active listening skills to develop helpful insights into client concerns
  • View client concerns with empathy and recommend value-building solutions
  • Respond to client needs with an emphasis on service and quality
  • Identify the most common barriers to effective listening and communication
  • Increase your understanding of how your behavior impacts others and the way others respond to you
  • Use verbal as well as nonverbal techniques (which make up the majority of communication) to help get your message across to your audience
  • Learn ways to give and receive constructive feedback in business settings
  • Develop effective listening skills
  • Improve telephone communication skills
  • We will happy to help in the drafting of your business plans,improve your business processes Business modelling work on your HR /Business strategy in order to reduce cost , improve sales and optimize performance in workplace  .
Lagos Apr 17 - 17 Apr, 2019
NGN 40,000.00
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Oluseyi Adekoya 08125549322

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Olaitan Adewale
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