Retail Outlet and Store Operations Management Workshop

We consider the Retail Outlet and Store Operation Management position extremely important for the success of any retail organization.

There's no denying that a Retail Outlet and Store Manager has a huge impact on the profitability of the store. In fact, the ability of the Outlet and Store Manager is the single, biggest success factor when it comes to profitable retail outlet and store operations.

The Retail Outlet and Store Management for Maximum Success is a two day, information packed professional development opportunity for retail field personnel who have supervisory responsibilities.

To reach the top, and to be considered a 'Highly Successful Retail Manager', a Retail Outlet and Store Manager needs real Action Strategies for Retail Store Management Success. That is why heavy duty performance techniques, tactics and methods are included in this Workshop.

It goes beyond just learning; it's empowering. Participants will go back to their outlets and stores with a renewed sense of purpose and pride in your chosen profession.

Workshop Objectives

At the end of this workshop, participants will:

• Gain performance techniques, tactics and methods that will positively impact the result of the retail outlet and store;
• Know how to build, lead and coach a high performance team for growth and profitability;
• Learn how to serve and keep a customer for life;
• Become better informed and speak more intelligently about their retail business;
• Know what to measure, how to measure, how to interpret the outcome and use the result for improved team management for the outlet growth and profitability; and
• Know how to create balanced scorecards for any position in the outlet and store.

Target Audience

Retail Outlet/ Store Managers, Team Leads, other personnel with supervisory responsibilities and those being considered for promotion into a retail manager’s position at retail outlet/ store level.

Outlines

Application of Retail Metrics, KPIs and Retail Math in Retail Management

• Managing by the numbers
• How to stay fully informed about the financial aspect of your business
• What you can do to have a positive impact on the numbers...
• 6 Pillars of Retail
• How the pillars came to be, and the brand new and very important pillar.
• Definition and explanation of terminology used in Retail Math

Key Performance Indicators (KPIs)

• What to measure to stay on top of the performance in your store
• How to make the calculations 
• How to interpret the results and what actions you can take based on the results.
• Commonly Used Formulas
• Formulas that are used in retail math and business in general.

Open-to-Buy and Sell-Thru Scenarios

• A basic understanding of OTB and Sell-Thru.

Store Operating Statement (P and L Statement)

• What this statement is all about; how to read it and make sense of it so you can begin to take actions to improve it.

Balanced Scorecards (BSC) and Their Implementation in Retail Management

• The importance of BSC as a key tool of management
• How to create Balanced Scorecards for any position.
• How to use the BSC Dashboard

Effective Retail Sales Management at Retail Store and Outlet Level

• AIDA Principle, Sales Process and Application in Retail Sales
• Missed Opportunities and Implications for Retail Success

Customer Focus at the Front Lines

• Attributes of a truly 'Customer Friendly' Front Line Employee
• Lifetime Value of your Customer
• The Service – Profit Chain at Retail Outlet and Store Level
• Do's and Don'ts of Customer Service for
• Maximum Loyalty and Profit
• The 7 Deadly Sins of Customer Service

The Retail Outlet and Store Manager's Keys to Success

• Hiring Right – Interviewing Sales Associates
• Productive Staff Meetings
• Monetary and Non-Monetary Motivations
• Performance Management and Coaching for Results
• Building and leading a High Performance Team
• Top 5 Factors that Determine the Success of Retail Operations