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Customer Service Training

By: JK Michaels Consulting  

Lagos State, Nigeria

02 - 03 Oct, 2018  2 day

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NGN 150,000

Venue: Lagos

After this customer service certification course, delegates will be able to:

  • Recognize what ‘customer service excellence’ really means – to you and your customers
  • Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
  • Understand and shape the role of each employee in the customer value chain
  • Identify ‘best practice’ in managing different customer situations, including complaints
  • Motivate and maintain morale in front-line customer service staff and teams
  • Integrate all aspects of your organization to manage and exceed customer expectations
  • Develop, motivate and inspire customer-value staff to deliver high quality consistently
  • Measure and assess how well customer service standards and objectives are being achieved
  • Overcome internal communication barriers
  • Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards

Benefits Of Customer Service Intelligence Certification Course

To Individuals

  • Acquisition of skills to eliminate unnecessary and costly calls to third parties.
  • Ability to pinpoint in real-time, any general problem so that customers enquiries are quickly answered
  • Ability to demonstrate professional customer service skills to improve customer satisfaction and customer loyalty
  • Developing listening skills and questioning techniques that can shorten the interaction time with customers
  • Ability to use case-based reasoning approach to perform an important task
  • Ability to clearly explain next step in a process and confirming that the customer is satisfied which in turn decreases the number of callbacks or return customers.
  • Acquiring a common process and language for dealing with customers
  • Ability to provide awesome customer service in a way that incorporates personal strengths.

Benefits Of Customer Service Intelligence Certificationcourse

To the Organization

  • Organisations will be able to meet and exceed customer needs and expectations, guaranteeing satisfaction
  • Deliver an experience a customer can value
  • Ability to gain more business through converting enquiries into sales
  • Acquiring skill on how to go above and beyond customer’s expectations and provide the kind of stellar service that creates life-long customers.
  • Ability to recognize the concept that customer satisfaction leads to increase in customer loyalty which leads to increase in profit.
Lagos Oct 02 - 03 Oct, 2018
NGN 150,000.00
(Convert Currency)


We have acclaimed network of internationally certified, practical, professional, A+ rated, best-in –class facilitators with aggregate experience of over 25 years.
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