Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Customer Service Training

By: JK Michaels Consulting  

Lagos State, Nigeria

02 - 03 Oct, 2018  2 day

Follow Event

  

NGN 150,000

Venue: Lagos

After this customer service certification course, delegates will be able to:

  • Recognize what ‘customer service excellence’ really means – to you and your customers
  • Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
  • Understand and shape the role of each employee in the customer value chain
  • Identify ‘best practice’ in managing different customer situations, including complaints
  • Motivate and maintain morale in front-line customer service staff and teams
  • Integrate all aspects of your organization to manage and exceed customer expectations
  • Develop, motivate and inspire customer-value staff to deliver high quality consistently
  • Measure and assess how well customer service standards and objectives are being achieved
  • Overcome internal communication barriers
  • Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards

Benefits Of Customer Service Intelligence Certification Course

To Individuals

  • Acquisition of skills to eliminate unnecessary and costly calls to third parties.
  • Ability to pinpoint in real-time, any general problem so that customers enquiries are quickly answered
  • Ability to demonstrate professional customer service skills to improve customer satisfaction and customer loyalty
  • Developing listening skills and questioning techniques that can shorten the interaction time with customers
  • Ability to use case-based reasoning approach to perform an important task
  • Ability to clearly explain next step in a process and confirming that the customer is satisfied which in turn decreases the number of callbacks or return customers.
  • Acquiring a common process and language for dealing with customers
  • Ability to provide awesome customer service in a way that incorporates personal strengths.

Benefits Of Customer Service Intelligence Certificationcourse

To the Organization

  • Organisations will be able to meet and exceed customer needs and expectations, guaranteeing satisfaction
  • Deliver an experience a customer can value
  • Ability to gain more business through converting enquiries into sales
  • Acquiring skill on how to go above and beyond customer’s expectations and provide the kind of stellar service that creates life-long customers.
  • Ability to recognize the concept that customer satisfaction leads to increase in customer loyalty which leads to increase in profit.
Lagos Oct 02 - 03 Oct, 2018
NGN 150,000.00
(Convert Currency)

08033596025

We have acclaimed network of internationally certified, practical, professional, A+ rated, best-in –class facilitators with aggregate experience of over 25 years.
Related Courses
Mastering Microsoft Project 2019Training Mastering Microsoft Project 2019Training

2 day, 13 - 14 Aug, 2020 

2020-08-13 12:08:00
Lagos State, Nigeria

JK Michaels Consulting

In today’s fast paced business world your ability as a project manager to demonstrate best practices in project management-both on the job and through professional certification-is becoming the ...

Agile Project Management PMI-ACP Training Agile Project Management PMI-ACP Training

3 days, 14 - 16 Oct, 2020 

2020-10-14 12:10:00
Lagos State, Nigeria

JK Michaels Consulting

Project management institute® Agile certified practitioner® PMI-ACP® validates your knowledge of Agile principles, practices and techniques across Agile methodologies. This 3-day session ...

Lean Value Stream Mapping Course Lean Value Stream Mapping Course

2 day, 16 - 17 Sep, 2020 

2020-09-16 12:09:00
Lagos State, Nigeria

JK Michaels Consulting

This course breaks down the process of value stream mapping. This valuable course shows you how to recognize the purpose of a value stream map, create one yourself, and discover how to use and ...

Project Leadership Training Project Leadership Training

3 days, 12 - 14 Aug, 2020 

2020-08-12 12:08:00
Lagos State, Nigeria

JK Michaels Consulting

Effective leadership performance depends on a blend of appropriate skills, knowledge, attitudes, and behaviors coupled with relevant experience. This program supervisory leadership skills and ...