Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five days course, the subjects covered tackle most of what is needed by anyone interacting directly with internal or external customers. In addition, this course offers participants the opportunity to demonstrate what they learned by presenting a project that will earn them the coveted ‘Meirc Professional Certification’ (MPC) certificate in addition to the regular certificate of attendance.
This course uses a mix of interactive techniques, such as brief presentations by the consultant followed by questions, oral and written, case studies, role plays, exercises, video clips and more.
||Sep 04 - 07 Sep, 2018
We have acclaimed network of internationally certified, practical, professional, A+ rated, best-in –class facilitators with aggregate experience of over 25 years.