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Customer Care and Conflict Resolution Training

By: Capacity for Africa

Lagos State, Nigeria

31 Oct - 04 Nov, 2022  5 days

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NGN 195,000

Venue: Lagos, Abuja, and Online

Customer service and care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, customer care skills can increase your value to your company and advance your career at the same time. However, trying to please every customer is virtually impossible in any industry with no exception. No matter who is at fault, it’s your job to clean up the situation or you’ll lose your customer. You can’t dodge customer conflict your whole career, so you need professional tips for dealing with it – and this training provides just that! Also in a video guide, you will learn the right ways to care for your valued customers by viewing scenarios in actual business settings.

Who Should Attend?

Customer Care, Customer Service, Customer Relationship, Consumer Affairs  Officers and Call Centre Executives.
Lagos, Abuja, and Online Oct 31 - 04 Nov, 2022

Registration: 08:00:am - 10:00:am

Class Session: 10:00:am - 04:00:am

NGN 195,000.00
USD 800.00
(Convert Currency)

Dr Gosim Martin, Director of Program +2348034963464

10% discount for 2 or more participants from the same organization
Capacity for Africa Faculty

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