Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Customer Care and Conflict Resolution Training

By: Capacity for Africa

Lagos State, Nigeria

31 Jan - 04 Feb, 2022  5 days

Follow Event

  

NGN 195,000

Venue: Lagos, Abuja, and Online

Other Dates

Venue Date Fee  
Lagos, Abuja, and Online, Lagos State, Nigeria 02 - 06 May, 2022 NGN195000
Lagos, Abuja, and Online, Lagos State, Nigeria 01 - 05 Aug, 2022 NGN195000
Lagos, Abuja, and Online, Lagos State, Nigeria 31 Oct - 04 Nov, 2022 NGN195000

Customer service and care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, customer care skills can increase your value to your company and advance your career at the same time. However, trying to please every customer is virtually impossible in any industry with no exception. No matter who is at fault, it’s your job to clean up the situation or you’ll lose your customer. You can’t dodge customer conflict your whole career, so you need professional tips for dealing with it – and this training provides just that! Also in a video guide, you will learn the right ways to care for your valued customers by viewing scenarios in actual business settings.

Who Should Attend?

Customer Care, Customer Service, Customer Relationship, Consumer Affairs  Officers and Call Centre Executives.
Lagos, Abuja, and Online Jan 31 - 04 Feb, 2022
Lagos, Abuja, and Online, Lagos State, Nigeria 02 - 06 May, 2022
Lagos, Abuja, and Online, Lagos State, Nigeria 01 - 05 Aug, 2022
Lagos, Abuja, and Online, Lagos State, Nigeria 31 Oct - 04 Nov, 2022

Registration: 08:00:am - 10:00:am

Class Session: 10:00:am - 04:00:am

NGN 195,000.00
USD 800.00
(Convert Currency)

Dr Gosim Martin, Director of Program +2348034963464

10% discount for 2 or more participants from the same organization
Capacity for Africa Faculty

Related Courses

Community Relations Strategy Training Community Relations Strategy Training

5 days, 14 - 18 Feb, 2022 

2022-02-14 12:02:00 2022-02-14 12:02:00
Lagos State, Nigeria

Capacity for Africa

Community relations has recently been described as "food for the soul of the organization." More chief executives are acknowledging that community relations is no longer an afterthought or ...

Business Development Strategy Course Business Development Strategy Course

5 days, 25 - 29 Apr, 2022 

2022-04-25 12:04:00 2022-04-25 12:04:00
Lagos State, Nigeria

Capacity for Africa

Defining a comprehensive business development strategy - and being a visionary leader - requires a wide, interconnected view of your business and the world in which it operates. This program offers ...

Healthcare Operations Risk Management Training Healthcare Operations Risk Management Training

5 days, 21 - 25 Feb, 2022 

2022-02-21 12:02:00 2022-02-21 12:02:00
Lagos State, Nigeria

Capacity for Africa

Our current economic climate is continuing to force healthcare organizations to evaluate operational efficiencies. Maximizing profits, or at least not operating at a loss, has long been at the ...

The Balanced Scorecard Training The Balanced Scorecard Training

4 days, 11 - 14 Apr, 2022 

2022-04-11 12:04:00 2022-04-11 12:04:00
Lagos State, Nigeria

Capacity for Africa

During this program, The Balanced Scorecard Training participants will Explore a powerful measurement framework for aligning strategic objectives, management systems and corporate performance, ...