As they mature and grow in status, secretaries, personal assistants and admin officers often take on management responsibilities in addition to their traditional duties and responsibilities Most times, they are not formally trained to assist and shoulder such additional responsibilities and discharge them effectively and efficiently. This course is designed to fill the gap and equip secretaries, personal assistants and admin officers to achieve higher level of efficiency in the performance of their duties.
- The characteristics and role of executive secretaries, personal assistants and admin managers
- Enhance productivity through time and self management
- Rapport building
- Telephone manners
- Etiquette and comportment
- Dress sense
- Self organization
- Personal development
- Effective delegation
- Management information systems
- Organizational structure, vision, mission and objective
- Decision making tools for effective leadership
- Dispute and grievance management in the workplace
- Self and time management
- Managing change, organizational and human behavior
Senior Secretaries, personal assistants, administrative staff in the both the public and private sectors
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participants will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
|Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor) Opposite Adekunle BRT Bus-stop, Yaba, Lagos.
||Oct 03 - 05 Oct, 2018
|NGN 120,000.00||(per participant to cover workshop literature and materials, Executive Bag, Tea/Coffee, Lunch, photographs and Certificates.)|
Chris Onwuasigwe, FCA 08033045484
3-5 Participants – 5% Discount allowed 5 and above number of Participants – 10% Discount allowed
A distinguished team of facilitators who are eminently qualified professionals has been assembled to lead discussions in course of the workshop.