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Service Excellence for Executive Personal Assistants and Receptionists CourseBy: Contact Center Support Professionals LtdLagos State, Nigeria 26 - 27 Nov, 2020 2 day
NGN 60,000 |
Venue: We are Flexible on the Location of the Training Based on our customers' needs and expectations. We have the following training Venue options available to our customers. 1) Online Learning Via Zoom, In
A Personal Assistant's role within an organization requires them to work closely with key and strategic managers who play very important roles in the organization and are often busy. For these employees to perform at the expected level, they require the essential skills the need to communicate effectively, receive customers, plan meetings.
Major Learning Outcomes
- Purpose, definition and expectations of an executive PA
- Great Service Comes from the Heart: The Passion to Assist
- Working with senior management
- Understanding business goals and information flow
- Role alignment with managers, senior executives and expatriates
- Professionalism and Service Excellence
- Applying Customer Service Concepts and Principles
- Effective Communication Essentials, listening, questioning, reporting.
- Handling Irate customers and difficult complaints
- Personal organization, Prioritization, Multitasking and working under pressure
- Project and time management
- Meeting Administration, planning and reporting.
Who is this course for?
- Personal Assistants, Customer Service Representatives, Admin assistants, Receptionist, Protocol Assistants
- Organizational Benefits
- Improved Performance and profitability
- Increase Customer Satisfaction
- Better results
We are Flexible on the Location of the Training Based on our customers' needs and expectations. We have the following training Venue options available to our customers. 1) Online Learning Via Zoom, In | Nov 26 - 27 Nov, 2020 |
NGN 60,000.00 + 3,000.00 (VAT) | (Negotiable for larger teams) |
Erica Ayenuro +2348099451919
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Personal Assistants Receptionists Courses in Abuja Training in Abuja Seminars in Abuja Workshops in Abuja Nigeria Africa November 2020 |