Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Management Development for Personal Assistants and Senior Secretaries Course

By: Tom Associates Training  

Lagos State, Nigeria

17 - 21 Sep, 2018  5 days

Follow Event

  

NGN 17,500

This course will take the PAs and Senior Secretaries through some thought process that focuses on the style and work culture which characterizes the managers they work with. The jobs of Personal Assistants and Senior Secretaries involve consciously working with the boss to obtain the best possible results for the organization, for the boss and, of course, for the PA and Secretary too!

  • How PAs and Senior Secretaries work smart, not just hard, putting the most emphasis on the most critical functions.
  • How they appreciate that nothing will help their career more than a reputation for high quality work that makes their boss look good.
  • How they make their boss become comfortably dependent on them for new ideas and support.

Course Contents

Day One

  • Changing Roles and Competencies in Top Secretarial Positions
    • Traditional Roles
    • Emerging Roles
  • Understanding Changes Affecting Business
  • Mastering Management Process and Office Organization
  • Maintaining Corporate Secrecy and Confidentiality
  • Records Keeping and Good Memory
  • Interpersonal Skills
    • We are all different
    • We see things differently
    • We do things differently
  • Office Etiquette
    • Business
    • Meeting
    • Social
    • Telephone
    • Visitor
    • Dress
    • E-mail

Day Two

  • Managing the Boss
    • Everyone’s Pal Boss
    • Self-Promoter Boss
    • High Achiever Boss
    • Roadblocks Boss
    • B +  Manager
  • Communicating Effectively
    • Report writing skills
    • Oral communication skills
  • Scheduling Meetings and Writing Minutes
    • Minutes   – what it is, what it is not
    • The Importance of Minutes
    • Types of Minutes
    • Minutes Format
    • Steps to Effective Minutes
    • Qualities of Good Minutes
  • Email, Internet and Intranet Proficiency

Day Three

  • Managing Self for Effective Time Use
    • Prioritization
    • Personal effectiveness
    • Goal setting
    • Time management
  • The P.A.’s Time Wasters
    • Ineffective meetings
    • Unproductive gist and talks
    • Coming late to the office
    • The “African time” syndrome
    • Unskilled managers and subordinates
  • Documents and Mails Handling
  • Files Management and Information Retrieval

Day Four

  • Self-Carriage and Comportment
    • Posture
    • Attitude
    • Poise
    • Stance

Day Five

  • Involvement in Projects and Events
    • Plan projects quicker and better.
    • Resolve problems quicker.
    • Manage expectations with stakeholders.
    • focus on metrics and fact-based decision-making.
  • Career Trends - Tips for Professional Success.

This course will take the PAs and Senior Secretaries through some thought process that focuses on the style and work culture which characterizes the managers they work with. The jobs of Personal Assistants and Senior Secretaries involve consciously working with the boss to obtain the best possible results for the organization, for the boss and, of course, for the PA and Secretary too!

  • How PAs and Senior Secretaries work smart, not just hard, putting the most emphasis on the most critical functions.
  • How they appreciate that nothing will help their career more than a reputation for high quality work that makes their boss look good.
  • How they make their boss become comfortably dependent on them for new ideas and support.

Course Contents

Day One

  • Changing Roles and Competencies in Top Secretarial Positions
    • Traditional Roles
    • Emerging Roles
  • Understanding Changes Affecting Business
  • Mastering Management Process and Office Organization
  • Maintaining Corporate Secrecy and Confidentiality
  • Records Keeping and Good Memory
  • Interpersonal Skills
    • We are all different
    • We see things differently
    • We do things differently
  • Office Etiquette
    • Business
    • Meeting
    • Social
    • Telephone
    • Visitor
    • Dress
    • E-mail

Day Two

  • Managing the Boss
    • Everyone’s Pal Boss
    • Self-Promoter Boss
    • High Achiever Boss
    • Roadblocks Boss
    • B +  Manager
  • Communicating Effectively
    • Report writing skills
    • Oral communication skills
  • Scheduling Meetings and Writing Minutes
    • Minutes   – what it is, what it is not
    • The Importance of Minutes
    • Types of Minutes
    • Minutes Format
    • Steps to Effective Minutes
    • Qualities of Good Minutes
  • Email, Internet and Intranet Proficiency

Day Three

  • Managing Self for Effective Time Use
    • Prioritization
    • Personal effectiveness
    • Goal setting
    • Time management
  • The P.A.’s Time Wasters
    • Ineffective meetings
    • Unproductive gist and talks
    • Coming late to the office
    • The “African time” syndrome
    • Unskilled managers and subordinates
  • Documents and Mails Handling
  • Files Management and Information Retrieval

Day Four

  • Self-Carriage and Comportment
    • Posture
    • Attitude
    • Poise
    • Stance

Day Five

  • Involvement in Projects and Events
    • Plan projects quicker and better.
    • Resolve problems quicker.
    • Manage expectations with stakeholders.
    • focus on metrics and fact-based decision-making.
  • Career Trends - Tips for Professional Success
5/7 Alade Lawal Street, Off Ikorodu Road, Anthony Village, Lagos. Sep 17 - 21 Sep, 2018

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 04:00:am

NGN 17,500.00
(Convert Currency)

Mr Abiodun Toki 08033019120

Discount of 5% to 3-4 Participants from Same Organization. Discount of 10% to 5 or More Participants from Same Organization.
Related Courses
Experienced Auditors Refresher Programme Experienced Auditors Refresher Programme

5 days, 18 - 22 Feb, 2019 

2019-02-18 12:02:00
Lagos State, Nigeria

Tom Associates Training

This course is designed for senior audit managers. In any excellently managed business enterprise, the Board of Directors and Management look up increasingly to internal audit to help them better ...

Growing as an Entrepreneur Course  - What Set Successful Entrepreneurs Apart Growing as an Entrepreneur Course - What Set Successful Entrepreneurs Apart

5 days, 22 - 26 Jul, 2019 

2019-07-22 12:07:00
Lagos State, Nigeria

Tom Associates Training

To choose a path of entrepreneurship is a very major decision. To some the feeling is very great. To those forced into the choice, it is with trepidation. This course breaks down the Entrepreneurial ...

Administrative Functions and Office Management Course Administrative Functions and Office Management Course

5 days, 22 - 26 Jul, 2019 

2019-07-22 12:07:00
Kwara State, Nigeria

Tom Associates Training

A training to deliver the requirements of Administrative Officers, so they are brought up-to-date with what is expected of them at all times. The contents will make administrative staff to be highly ...

Designing Effective Distribution Channels Course Designing Effective Distribution Channels Course

3 days, 15 - 17 Apr, 2019 

2019-04-15 12:04:00
Lagos State, Nigeria

Tom Associates Training

Course Contents Day One Analysing Customer Needs Choosing the Target Customers What the Targeted Customers truly want through the channels Possibility/practicality of the customer wants How ...