Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

How to Create Positive Customer Experience Training: Service as an Art and a Science

By: Tom Associates Training  

Lagos State, Nigeria

20 - 21 Sep, 2018  2 day

Follow Event

  

NGN 105,000

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organization’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organization regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives
  • Interpersonal communications.          

Course Contents

Day One

  • The Basics of Customer Psychology
  • Managing the Eight Different Customer Types
  • Understanding Customer Relationship Management
    • Responsiveness and Time management
  • Interpersonal Communications
    • Team spirit
    • Knowledge of Internal-Customer concept
  • Understanding How to Set Relevant Personal Standards
    • Personal initiatives
  • How Your Behavioral Styles Show Through
  • Reading and Understanding Others’ Behavioral Styles.

Day Two

  • Defining Customer Experience
  • Definition of Exceptional Service
  • Living and Sustaining the Spirit of Enterprise.

Emotional Intelligence in Service

  • Add Emotional Value to Service
  • Personal Technique for Maximum Emotional Connectivity

Recover Dissatisfied Customers

  • Understand that service glitches can be an opportunity to build loyalty.
  • Learn how to create an open communication with customers
  • Understand that your reactions will project your Feelings to the customers
  • Know How Best to Act Upon Complaints
  • Achieve Customer ‘Feel Good’ Goals.
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Sep 20 - 21 Sep, 2018

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 04:00:am

NGN 105,000.00(including VAT)
(Convert Currency)

Mr Abiodun Toki 08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.
Related Courses
Building Financial Models Building Financial Models

4 days, 28 - 31 Jan, 2019 

2019-01-28 12:01:00
Lagos State, Nigeria

Tom Associates Training

Financial modeling demands a logical, consistent approach. This workshop builds a financial analysis and a valuation model through a series of logical and practical stages. Upon completion, delegates ...

Managing Conflict and Difficult Situations at Work Course Managing Conflict and Difficult Situations at Work Course

2 day, 29 - 30 Jan, 2019 

2019-01-29 12:01:00
Lagos State, Nigeria

Tom Associates Training

This Managing Conflict and Difficult Situations at Work will discuss the following: Course Contents Day One Common causes of conflicts at work Signs of conflicts Common Conflict Triggers Different ...

Bank Treasury Management Training Bank Treasury Management Training

4 days, 19 - 22 Feb, 2019 

2019-02-19 12:02:00
Lagos State, Nigeria

Tom Associates Training

 Bank Treasury Management Training participants will be equipped with knowledge and skills in the following areas: Government policies on funding, monetary and fiscal policies Deposits ...

Financial Statement Analysis Course Financial Statement Analysis Course

3 days, 16 - 18 Oct, 2019 

2019-10-16 12:10:00
State, Nigeria

Tom Associates Training

This financial statement analysis course is oriented around interpreting financial results of live companies and financial institutions so candidates can gain a solid understanding of financial ...