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Management Development Skills for Secretaries and Personal Assistants Course

By: LCL Coaches Consultants  

Lagos State, Nigeria

13 - 17 Jan, 2020  5 days

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NGN 165,000

Venue: Lagos

Other Dates

Venue Date Fee  
Lagos, Lagos State, Nigeria 10 - 14 Feb, 2020 NGN165000

The increasing demand for higher performance in the work environment has placed more responsibilities on Secretaries and Personal Assistants (PAs). Secretaries and PAs do not only work as aides to managers, they are also expected to plan, organize events and use more sophisticated techniques and skills to achieve organizational goals.

Learning Objective

At the end of the workshop, participants will be able to:

  • identify skills to competently manage relationships;
  • perform their roles effectively as office managers;
  • apply modern techniques in managing office facilities;
  • utilize resources effectively; and
  • relate better as professionals

Content

Day One

Appraising the Roles and Responsibilities of the Knowledge Age PA in Management Functions

Defining my Roles and responsibilities
Changing Roles and Competencies in Top Secretarial Positions
Traditional Roles
Emerging Roles
Understanding Changes Affecting Business
Mastering Management Process & Office Organization
Maintaining Corporate Secrecy and Confidentiality
Records Keeping and Good Memory

Day Two

Composure and Professionalism
 Business
 Meeting
 Social
telephone
 Visitor
 Dress
 E-mail o Posture

  • Attitude
  • Poise
  • Stance

Day Three

Accountability for human and material resources and Managing Interpersonal Relationships for job delivery

  • Identifying things that matter
  • Adcho Projects memberships
  • Internal adverts
  • Managing Silos and Influencers
  • Strategies for Building Effective Interpersonal Relations
  • Interpersonal Relations Skills and Styles
  • Planning and Handling Effective Communication
  • Temperaments and Body Language
  • Cultural Patterns of Interpersonal Relations
  • Being and Effective Team player
  • Recognizing the strategic nature of Customers Relations Delegation as an effective tool Principle of delegation
  • Element of Delegation
  • Benefits of delegation
  • Practical Step to delegating Authority
  • Why Managers find it difficult to delegate

Day Four

  • Managing Productivity and getting more done within the shortest possible time
  • Prioritization
  • Personal effectiveness
  • Goal setting
  • Time management
  • The P.A.’s Time Wasters
  • Ineffective meetings
  • Unproductive gist and talks
  • Coming late to the office
  • The “African time” syndrome
  • Unskilled managers and subordinates
  • Documents and Mails Handling
  • Files Management and Information Retrieval
  • Emerging Trends in ICT for Secretaries and Personal Assistants

Day Five

Getting the Confidence and Approval of Management and Managing Up!
o Everyone’s Pal Boss
o Self-Promoter Boss
o High Achiever Boss
o Roadblocks Boss
Communicating Effectively 
o Report writing skills
o Oral communication skills
Scheduling Meetings and Writing Minutes
o Minutes   – what it is, what it is not
o The Importance of Minutes
o Types of Minutes
o Minutes Format
o Steps to Effective Minutes
o Qualities of Good Minutes

Wrapping all together in getting influence and career progress

Lagos Jan 13 - 17 Jan, 2020
Lagos, Lagos State, Nigeria 10 - 14 Feb, 2020
NGN 165,000.00(including VAT)
(Convert Currency)

Mr Olusina Lajorin 08033241313, 09026713101

Group discount apply
Mr Olusina Lajorin
NST PPC Advert
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