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Performance Improvement Course for Secretaries, Personal Assistants and Support Staff

By: Centre for Public Service Productivity and Development

Lagos State, Nigeria

16 - 18 Apr, 2019  3 days

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NGN 135,000

Support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses. However, the demands made of today’s secretaries and administrators are different – they are expected to juggle multiple tasks, be proactive, manage time, people and problems, communicate for results, think on their feet and relate well to people at all levels.

To meet these requirements, secretarial and secretarial professionals will need to enhance their human, technical and conceptual skills in order to be a team-player, manage change and be empowered as an effective professional.


Course objective

Upon completion of this workshop, participants will be able to;

• Perform their duties and responsibilities to the required standards of the profession
• Establish a productive and cooperative partnership with managers, supervisors, peers and others with whom they work with
• Interact and relate effectively with both internal and external customers
• Effectively set priorities and manage time Practise effective problem-solving and decision-making skills
• Perform their office secretarial responsibilities with greater effectiveness and efficiency


Course outline

 Developing Professionalism – Role and Responsibilities
• Human Relations and Teamwork
• Interacting and Relating with the Public
• Time Management, Planning and Organising Skills
• Managing Records and Document Security
• Business Correspondence Skills



Who Should Attend

Secretaries, Personal Assistants and Administrators who are serving in a supportive role to Senior Management.





A practical approach will be taken with 70% of the course on the application and practical sessions with 30% on techniques and concepts. Training comprises a combination of:

Trainer-facilitated group activities and break up discussions

Real-life case-studies application activities

Role-plays on practical sessions and application work

Questions and answers sessions

Useful checklists and systematic guidelines

Lagos Apr 16 - 18 Apr, 2019
NGN 135,000.00(The program fees covers tuition, Course Materials, Tea/Coffee Break, Lunch, Bag, Certificate of participation and administration)
(Convert Currency)

Dr Chris Egbu +2348023194131

Organisation sponsoring more than two staff will get 10% discount and Payment before two weeks to event date attracts 5% discount
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