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High-Impact Training for Frontline People

By: Capacity for Africa

Lagos State, Nigeria

25 - 29 Jul, 2022  5 days

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NGN 195,000

Venue: Lagos, Abuja, and Online

Other Dates

Venue Date Fee  
Lagos, Abuja, and Online, State, Nigeria 24 - 28 Oct, 2022 NGN195000

To help you make the most of the all-important role of your frontline people. At the end of the training,

 The participant should be able to:

  • Handle difficult people with skill and professionalism
  • Manage mails effectively
  • Apply proven telephone techniques to save time and satisfy callers
  • Become conversant with digital (online) marketing
  • Practice successful telemarketing
  • Apply the secrets of assertive (not aggressive) language
  • Improve communication skills
  • Improve negotiation skills
  • Enhance customer service
  • Dress and groom corporately and
  • Build a positive image for your company.

For Whom:

Front Desk Officers, Call Centre Executives, Booking and Reservation Officers, Frontline Sales and Customer Support/ Interface Officers.

Lagos, Abuja, and Online Jul 25 - 29 Jul, 2022
Lagos, Abuja, and Online, State, Nigeria 24 - 28 Oct, 2022

Registration: 08:00:am - 10:00:am

Class Session: 10:00:am - 04:00:am

NGN 195,000.00 + 9,750.00 (VAT)
USD 800.00 + 40.00 (VAT)
(Convert Currency)

Dr. Gosim Martin, Director of Program +2348034963464

10% discount for 2 or more participants from the same organization
CIR Africa Faculty

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