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Professional Telephone Skills for the Help Desk Course

By: Capacity for Africa

Lagos State, Nigeria

21 - 25 Oct, 2019  5 days

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NGN 150,000

Venue: Lagos Learning Centre, 1A Unity Road, Ikeja, Lagos, Nigeria

The help desk is a place where the relentless ringing of the phone can slowly drive a perfectly sane, patient and skilled help desk operator into a frazzled shell of their former self. In a world where the ubiquitous telephone plays such an important role in the customer service that an organization provides, it is worthwhile to review a few of the basics when it comes to using the phone, especially from the perspective of the help desk officer.

For Help Desk Executives, Call Centre Executives, Receptionists, Secretaries, Customer Service Officers and other frontline people.

Lagos Learning Centre, 1A Unity Road, Ikeja, Lagos, Nigeria Oct 21 - 25 Oct, 2019

Registration: 08:00:am - 10:00:am

Class Session: 10:00:am - 04:00:am

NGN 150,000.00 + 7,500.00 (VAT)
USD 600.00 + 30.00 (VAT)
(Convert Currency)

Dr. Gosim Martin, Director of Program +2348034963464

10% discount for 2 or more participants from the same organization
CIR Africa Faculty
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