This course identifies the importance associated with the management of organisational behaviour and understanding of the need to develop emotional intelligence skills within a working context. It provides an opportunity for delegates to increase their knowledge and skills concerning behavioural and emotional intelligence issues from an organisational and individual perspective.
Who Should Attend
This course has been specifically designed for practising HR managers and specialists, trainers, line managers, and team leaders.
Delegates will gain knowledge and skills to:
- Understand the case for the emotionally intelligent workforce and appropriate behaviours for sustainable organisational success
- Adapt best-practice behavioural frameworks to their organisation
- Adopt suitable evaluation criteria for organisational behavioural competencies
- Facilitate individual, team and organisational emotional intelligence learning
- Establish human resource roles and responsibilities for ensuring the theory has a practical application within their organisation
Key Course Highlights
- Theory and practice for organisational behaviour and emotional intelligence
- Review and critically assess samples of behavioural frameworks and formulate criteria for their assessment
- Consideration of the relevance of organisational and individual behaviour within the context of all human resource processes, in particular recruitment, selection, learning, performance management and career progression
- Definition of emotional intelligence and its importance to competent and effective performance
- How management of behavioural and emotional intelligence skills enable organisational change