Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Bank Teller’s Course

By: Tom Associates Training  

Lagos State, Nigeria

24 - 26 Apr, 2019  3 days

Follow Event

  

NGN 125,000

Bank Tellers perform a variety of tasks such as processing withdrawal and deposit transactions, updating customer accounts and answering bank products related questions. At various points throughout a shift, long lines, quick switching between multiple requests, back-to-back phone calls and distractions can reduce a teller’s productivity and increase stress.

Although work habits and learning styles assist bank tellers to find his or her own ways of becoming efficient on the job, certain proven methods often help bank tellers improve efficiency.

This programme is designed to provide practical training to Tellers on the art of efficient tellering.

Programme Outcomes

At the end of the training, participants should be able to:

  • Handle cash transactions accurately.
  • Attend to customers courteously and promptly.
  • Understand the laws relating to cheques transactions and apply the rules while performing their jobs.
  • Be attentive to the rules that guide the bank for anti-money laundering transactions

Course Contents

Day One

  • Principles of banking
  • Adherence to the oath of secrecy
  • Adherence to the code of dressing
  • Adherence to the operational standard
  • General standards expected of bankers and banking institutions
  • Duties and essential qualities of a Teller
  • How to be an efficient bank Teller

Day Two

  • Laws relating to chequing transactions
  • Cheques collection
  • Crossed cheques
  • Types of crossing
  • General crossing
  • Special crossing
  • Account payee only
  • Care and control of cash
  • Methods of handling notes and coins
  • Errors to look-out for in a paying–in slip
  • Procedure for dealing with errors on paying-in slip
  • Precautions and security
  • Precautions against fraud and forgery
  • Action during emergency
  • Vault operations
  • Balancing operations
  • Book difference

Day Three

  • Bank’s products
  • Dry Teller duties
  • Cash reconciliation/dry teller duties
  • Ethics and professionalism
  • Integrity
  • Honesty
  • Professional competence
  • Confidentiality of information
  • Total commitment
  • Relationship management - tellers and services
  • Anti-money laundering controls
  • Customer service and attitudinal re-orientation.
  • Business communications - Effective Communication Strategies with Bank Customers
5/7 Alade Lawal Street, Off Ikorodu Road, Anthony Village, Lagos. Apr 24 - 26 Apr, 2019

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 04:00:am

NGN 125,000.00(VAT Inclusive)
(Convert Currency)

Mr Abiodun Toki 08033019120

Related Courses
Codes of Superior Marketing Course Codes of Superior Marketing Course

2 day, 26 - 27 Feb, 2019 

2019-02-26 12:02:00
Lagos State, Nigeria

Tom Associates Training

Superior Marketing is not a game for amateurs. Do not make marketing mistakes. Companies that make them waste money. Not just that, competition runs off with their business. How do you avoid making ...

Innovating for Business Course - Rethinking Products and Service Success Strategies Innovating for Business Course - Rethinking Products and Service Success Strategies

2 day, 21 - 22 Feb, 2019 

2019-02-21 12:02:00
Lagos State, Nigeria

Tom Associates Training

You should be a learning organisation filled with people who constantly develop new solutions and ideas for products and services; who navigate new routes and open up new business frontiers; who even ...

Front Desk and Customer Relations Skills Course Front Desk and Customer Relations Skills Course

3 days, 21 - 23 Aug, 2019 

2019-08-21 12:08:00
Lagos State, Nigeria

Tom Associates Training

This front desk and customer relations skills course exposes the participants to: How to develop a personal attitude for excellent service. Making the front desk/reception areas a desirable ...

Advanced Human Resources Management Course Advanced Human Resources Management Course

5 days, 04 - 08 Mar, 2019 

2019-03-04 12:03:00
Lagos State, Nigeria

Tom Associates Training

The programme is to raise the proficiency levels of senior HR specialists. After the programme ends, it will deepen the knowledge of the HR specialists of how their organization’s business runs ...