How much can you achieve on your own, in complete isolation? Employees who stand out from the pack seem to possess a special knack for getting results from others in the organization Somehow, they show a remarkable ability to deliver results in the face of tight schedules and scarce resources while others struggle constantly with peers, superiors and subordinates, pleading, cajoling, and haggling, and even taking on work that wasn’t meant for them. Some jobs expose employees to excessive stress and their departments have trouble meeting their goals while effective employees get superior results from their interactions with others.
In today’s business environment, the seemingly elusive ability to elicit the cooperation of others in short order is essential to the success of your organization and your career. Being able to interact with and deal with other people is what we mean by interpersonal skills. It’s difficult to succeed in life without them. Also, successful people, more often than not, have excellent workplace communication skills. They demonstrate empathy, awareness and concern for others with good listening and communication skills.
Interpersonal skills are fundamental to successful relationships at home, at school, at work and socially. Each and every relationship and interaction that any of us has with another person draws on our interpersonal skills.
Developing good interpersonal skills is therefore vital for all of us. But how do you know which areas need work?
Our interpersonal skills self-assessment questionnaire has been designed to help participants to understand how well-developed their interpersonal skills are and identify areas that you can practise and improve.
The questionnaire includes sections covering the following areas:
- Listening Skills
- Emotional Intelligence
- Verbal Communication
- Working in Groups and Teams
Most people believe that they are better listeners than is actually the case. Attentive or active listening is not difficult to learn but it does involve practice and patience, or breaking bad listening habits that have been learnt and reinforced over time.
Research has shown that people with higher emotional intelligence enjoy more satisfying and successful careers and relationships. People with higher emotional intelligence can usually deal with conflict more efficiently, they can express their feelings accurately, recognize the emotions of others and cope better with emotionally charged situations.
Verbal communication is not completely isolated from other interpersonal and communication skills - it is related to listening, non-verbal communication, emotional intelligence and sub-skills such as reflection and clarification. How you feel about yourself, also known as your self-esteem, will also affect how well you communicate verbally.
Communicating in Groups
Group communication skills are often linked to current self-esteem and personal confidence levels.
Upon completion of this program, participants will be able to:
- Define Interpersonal Skills.
- Identify areas in which they should work on in their Interpersonal skills.
- Identify strengths and weaknesses in their Interpersonal skills.
- Learn how to achieve superior results by interaction with colleagues.