Advanced Supervisory and People Management Skills Course

Building advanced supervisory skills is critical to helping you and your organization succeed in challenging economic times. This course is designed for helping experienced supervisors develop advanced supervisory and managerial skills such as effective management, performance management, goal setting, motivation, and team development.

Course Methodology

This course relies on the use of individual and group debriefs. The course also features the use of several case studies and presentations by participants followed by plenary discussions. In addition, videos and exercises are used to demonstrate the skills required for effective supervision.

Course Objectives

By the end of the course, participants will be able to:

• Define supervisory roles and related competencies
• Apply goal setting and planning in order to actively influence others
• Organize their time and use delegation as a tool to empower their staff
• Create an energized and inspired team for better performance
• Demonstrate coaching techniques to better manage performance
• Identify staff training needs and create plans to develop others

Target Audience

Supervisors who are responsible for the work of teams, other supervisors, experienced supervisors and those who are being developed for promotion.

Target Competencies

• Developing others
• Project and goal focus
• Managing performance
• Evaluating others
• Results orientation
• Leading others

Course Outline

• The role of the supervisor
  • Definition of the supervisory role
  • Myths about supervision
  • Traditional functions of supervision
  • A new look at supervisory tasks
  • Supervisor tasks and responsibilities
  • Mintzberg’s ten managerial roles
  • Managerial leadership
  • Competencies for supervisory success
• Goal setting for peak performance
  • Principles of planning
  • Elements of planning
  • The planning process
  • Strategies for effective goal setting
  • The evidence challenge
  • Setting 'SMART' goals
  • Path goal theory
  • Management by Objectives (MBO)
• Organizing and delegating effectively
  • Organizing time
  • Setting priorities
  • Prioritizing using the important and urgent matrix
  • Organizing the work of others
  • The 4 'rights' of delegation
  • Delegating for greater productivity
  • Degrees of delegation

• Leading for results