Advanced Recruitment, Interviewing and Selection Skills Course

Pressure on recruitment and selection units in organizations seems to be constant if not increasing with time. More is required with less. More effective and new recruitment channels have become a necessity now that branding techniques and use of technology are no longer a choice. The diversification of commonly used selection methodologies has become essential to improve the reliability of selection decisions and improve the quality of hires.

Moreover, performance measures and Key Performance Indicators (KPIs) have become standard in measuring the reliability and effectiveness of recruitment and selection within organizations. This course is designed, and constantly amended, to explore these topics. It is designed from an operational and cultural perspective and is expected to enable participants to build a holistic approach to their activities and introduce system changes.

Course Methodology

The course is divided into three equal parts covering recruitment, interviewing and selection. Each part explores the trends and best practices associated with the topic in such a way that participants will be able to reflect on, and benchmark, their company's practices. Moreover, almost half of the course will be dedicated to skill-building exercises such as role plays, video presentations, trends reports, and scenario interviews. The course activities are carefully crafted to ensure the transfer of knowledge to skills.

Course Objectives

By the end of the course, participants will be able to:

• Plan and execute a professional recruitment campaign by using job profiles to attract the right quantity and quality of job candidates
• Apply the right measures and KPIs to evaluate the effectiveness of recruitment efforts
• Explain the various methods for assessing candidates and the validity and reliability of each
• Create fairness and objectivity by utilizing standards and best practices throughout the various recruitment, interviewing and selection stages
• Use the data collected from the recruitment and assessment stages to produce meaningful interview reports

Target Audience

Experienced and senior professionals in the recruitment and selection function as well as senior employees in Human Resources. The course is also very useful for those working in workforce planning and nationalization.

Target Competencies

• Recruitment
• Assessment and selection
• Analytical skills
• Applying expertise
• Planning and organizing
• Decision making
• Course Outline
• Recruitment plans
• Defining needs
• Planning the various stages
• Roles of line managers and recruitment personnel
• Capturing and tabulating information
• Producing recruitment reports
• Internal recruitment sources
• External recruitment sources
• Middle East recruitment trends
• Candidate assessment
• Validity and reliability of assessment methods
• Job fit and organizational fit assessment
• Assessment centers
• Reasons interviews are not enough
• Improving the reliability of interviews
• Fairness and objectivity issues
• Why CVs and résumés are unfair
• Fair interview formats and structures
• Standardized interview guides
• Timings and venues
• Advanced interviewing techniques
• Importance of information and data capture
• Separating fact from fiction
• Avoiding ‘diplomatic’ or ‘politically correct’ answers
• Probing and funneling
• Producing interview reports
• Objective versus subjective reports
• Translating reports to numbers
• The use of competency levels in interview reports
• Post interview steps : offer and regret letters
• Measuring recruitment efforts
• Internal versus external recruitment effectiveness
• Effectiveness and efficiency measures
• The main KPIs for measuring the recruitment function:
• Applicant response ratios
• Qualified application ratios
• Yield rates
• Time to fill and time to join
• Offer acceptance ratio
• Exit interviews
• When, how and by whom
• Format and content
• Analysis and findings
• Reporting findings
• Exit interview sample