Office Etiquette, Ethics and Professionalism Course

The rules of Office Effectiveness and Office Etiquette play a fundamental role in keeping the wheels of a business turning smoothly, and often contribute to business success.

• Content
• Self-Esteem / Positive Attitude
• Personality and Self-Image
• Good Manners and Office Etiquette
• Etiquette on Personal Space
• Body Language
• Professional Presence – Dress Code and Grooming
• Conflict Handling
• Personality Types
• Balance between Aggression and Assertiveness
• Respecting Racial and Ethnic Differences in the Workplace
• Physical Differences in the Workplace
• Gender and Sexual Differences in the Workplace
• Handling Stress in the Workplace
• Teamwork
• Appropriate use of the Internet
• Personal Issues in the Workplace
• Introductions and Conversations
• Telephone Courtesy
• E-mail Etiquette
• Open-plan Office Etiquette
• Meeting Etiquette
• Business Functions
• Etiquette on Business Travel

For Whom:

High level to middle level managers and supervisors who provide leadership in the work place

Training Methodology

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.