Participants are shown how to evaluate procedures and make needed changes to methods to improve customer service whilst achieving resources reduction; eliminate wasteful costs; and internal problems that limit performance and obtain added value of money.
The Role of the Store Keeper
- Supply/Demand Variables
- ABC Analysis
- Determining Product Handling Groups
- Just-in-Time (JIT)
- System and Technologies
- Store Keeping Structures
- Receiving and Storage Options
- Organizing for Flow
- Using the floor and the Height Space
Health and Safety
- Duty of Care
- Equipment Maintenance and Care
- Raising People’s Awareness
- Inspections and Risk Assessments
- Different Methods
- Understanding of all involved
- Checklist to help on deciding the best option
Tolerance and Approval
- Authority Levels
- Internal and external Customers
- The key customer Service measure
- Customer Services Sampling
- Effects of standard service
- Minimizing Errors
For Whom: Stores, Purchasing and Logistics Personnel in the Public and Private Sectors.
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
|Alpha Partners Professional Training Conference Centre. 200, Muritala Mohammed Way (3rd Floor), Yaba Lagos.
||Oct 15 - 18 Oct, 2019
|NGN 150,000.00||(The Workshop fee is N150,000.00 (One Hundred and Fifty Thousand Naira) only per participant to cover workshop literature and materials, executive bag, tea/coffee, lunch, photograph and certificate.)|
Chris Onwuasigwe, FCA – 08033045484 08033045484
5% discount for 3-5 participants and 10% discount for 6 and above number of participants from the same organization.
A distinguished team of facilitators who are eminently qualified professionals has been assembled to lead discussions in course of the workshop.