Business Process Improvement Course

This intensive four-day Certified Business Process Management Professional CBPP training course focuses on the essential skills business people require to analyze and redesign their processes and aligns with the ABPMP -CBOK, therefore can help in CBPP exam preparation.

• Develop a business process strategy to meet stakeholder needs.
• Analyze, improve, design and develop processes to meet stakeholder needs.
• Align technology, organization, and facilities with the business process strategy and design
• Apply their knowledge to manage process projects effectively.
• Identify, clarify and manage business benefits arising from process change
• Identify and define business and process needs from the customer’s perspective.
• Link the strategic issues of change to end-to-end process design through the requirements definition process.
• Tailor the Process Transformation Methodology to fit the needs of their organization, making best use of existing
• Expertise plus various course-acquired skills which together will deliver cross-functional, end-to-end, value-adding processes.
• Construct an affinity map (process map) highlighting breakpoints, moments of truth and business rules.
• Apply an impact severity matrix to assist in the design of the TO-BE process.
• Construct an action plan in which business rules are clearly defined, breakpoints eliminated, and moments of truth
• Optimized thus providing the business perspective that the IT and technology people can model, simulate, and use.
• Capture performance measures – Process KPIs and Activity Measures – related to strategic business objectives
• Develop a performance measurement, implementation, monitoring, and ongoing improvement program to ensure that
• The benefits of effective change can be demonstrably achieved and perpetuated as the business environment evolves.