Modern organizations are re-engineering their business processes from their current vertical functional structures to meet their clients’ needs. Business units are learning to work with integrated service offerings and such.
Inter-organizational, client-centric programs will be the structure for many organisations now. Organization will need to promote a management style that deals with various stakeholders, on an ongoing basis, with their clients’ needs in mind.
This Anderson training course puts the delegate into a path to manage cross-functional area in their workplace and to further enhance their effectiveness and efficiency in this contemporary era.
By attending this Anderson training course, delegates will be able to:
- Understand the principles and factors linked to the success of Cross-Functional Management Principles as approached by top Japanese organisations
- Understand how Cross-functional management manages business processes across the traditional boundaries of the functional areas
- Build a better system for achieving such cross-functional goals as innovation, quality, cost, and delivery
- Goals relating to such measurable factors as profits, market share, and products
- Goals relating to overall improvements in the company’s various systems and cross-functional activities
This Anderson training course is suitable to a wide range of professionals but will greatly benefit:
- Managers who are called upon to adopt or deploy a cross-functional management structure (matrix management, process- or project-based management, network-oriented management, etc.)
- Managers who are involved in inter-organizational partnerships
- Professionals who wants to learn techniques to work with other colleagues
- Team leaders, supervisors, section heads and managers
- Professionals who have an interest in a management position
- Anyone who wants to become a leader in their work role
- Technical professionals including those in Maintenance, Engineering & Production
- Training Course Outline
- Amongst a wide range of valuable topics, the following will be prioritized:
- What is and Why Cross-functional Management?
- The time-tested Principles from a top organisation in the world
- Principles and winning conditions of matrix management
- Cross-functional management and its related customer experience
- Effects of cross-functional management on the allocation of roles and responsibilities, the sharing and processing of information, and the distribution of power and accountability
- Strategic Cross-functional Management
- Cross-functional Customer Service and Quality
- Cross-functional Systems Approach
- Cross-functional Cooperation and Training
- The Toyota Way