Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Customer Service Intelligence Training

By: JK Michaels Consulting  

Lagos State, Nigeria

25 - 26 Apr, 2019  2 day

Follow Event

  

NGN 75,000

Venue: Lagos

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, from senior management to the sales force, from marketing to production and human resources.

Course Objectives

After this customer service certification course, delegates will be able to:

  • Recognize what ‘customer service excellence’ really means – to you and your customers
  • Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
  • Understand and shape the role of each employee in the customer value chain
  • Identify ‘best practice’ in managing different customer situations, including complaints
  • Motivate and maintain morale in front-line customer service staff and teams
  • Integrate all aspects of your organization to manage and exceed customer expectations
  • Develop, motivate and inspire customer-value staff to deliver high quality consistently
  • Measure and assess how well customer service standards and objectives are being achieved
  • Overcome internal communication barriers
  • Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards
Lagos Apr 25 - 26 Apr, 2019
NGN 75,000.00
(Convert Currency)

08033596025

We have acclaimed network of internationally certified, practical, professional, A+ rated, best-in –class facilitators with aggregate experience of over 25 years.
NST PPC Advert
Related Courses
Action Lean Six Sigma Yellow Belt Course Action Lean Six Sigma Yellow Belt Course

3 days, 04 - 06 Dec, 2019 

2019-12-04 12:12:00
Lagos State, Nigeria

JK Michaels Consulting

Lean Six Sigma Yellow Belt certification course provides “front line” employees and Six Sigma team members with an understanding of the philosophy and goals of Six Sigma as well ...

Contract Management Principles and Practice Course Contract Management Principles and Practice Course

3 days, 16 - 18 Oct, 2019 

2019-10-16 12:10:00
Lagos State, Nigeria

JK Michaels Consulting

Contract management Course at JK Michaels will reveal the best practices of contract management, which when applied effectively ,can ensure project success, speed performance, and reduce risks and ...

Basic Primavera Course Basic Primavera Course

3 days, 07 - 09 Sep, 2019 

2019-09-07 12:09:00
Lagos State, Nigeria

JK Michaels Consulting

Basic primavera P6 will equip delegates with a thorough background in the concepts of planning and scheduling while learning P6. This three-day course leads you through nine hands-on workshops that ...

Contract Management Principles and PracticeCourse Contract Management Principles and PracticeCourse

3 days, 28 - 30 Aug, 2019 

2019-08-28 12:08:00
Lagos State, Nigeria

JK Michaels Consulting

Contract management Course at JK Michaels will reveal the best practices of contract management, which when applied effectively ,can ensure project success, speed performance, and reduce risks and ...