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Customer Service Intelligence Training

By: JK Michaels Consulting  

Lagos State, Nigeria

17 - 18 Oct, 2019  2 day

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NGN 75,000

Customer service intelligence certification course at JK Michaels ultimate goal is to increased customer loyalty and retention. This requires the integration of many different parts of a business, from senior management to the sales force, from marketing to production and human resources.

Course Objectives

After this customer service certification course, delegates will be able to:

  • Recognize what ‘customer service excellence’ really means – to you and your customers
  • Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
  • Understand and shape the role of each employee in the customer value chain
  • Identify ‘best practice’ in managing different customer situations, including complaints
  • Motivate and maintain morale in front-line customer service staff and teams
  • Integrate all aspects of your organization to manage and exceed customer expectations
  • Develop, motivate and inspire customer-value staff to deliver high quality consistently
  • Measure and assess how well customer service standards and objectives are being achieved
  • Overcome internal communication barriers
  • Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards
Lagos Oct 17 - 18 Oct, 2019
NGN 75,000.00
(Convert Currency)

08033596025

We have acclaimed network of internationally certified, practical, professional, A+ rated, best-in –class facilitators with aggregate experience of over 25 years.
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