Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Effective Communication and Interpersonal Relations Course

By: LCL Coaches Consultants  

Lagos State, Nigeria

11 - 15 Jul, 2022  5 days

Follow Event

  

NGN 175,000

Venue: Lagos and Virtual

Other Dates

Venue Date Fee  
Lagos and Virtual, Lagos State, Nigeria 17 - 21 Oct, 2022 NGN175000

Many organisations are characterised by strained relations and conflict which undermine operations and performance. Communication and interpersonal relations are complementary tools for reducing conflict and enhancing performance in organisations. Communication provides direction, shared values, common understanding, motivation, commitment and transparency

Some of the competencies addressed in the training include:

  • Builds effective communication skills.
  • Builds effective interpersonal skills.
  • More focused communication.
  • Matching required communication style to the situation.
  • Assertive rather than passive or aggressive behaviour.
  • Greater ability to handle difficult situations.
  • Ability to avoid conflict.
  • Develops assertive behaviour.
  • Greater use of tact and diplomacy.
  • Ability to undertake relationship repair steps.

Contents

Day One

Getting to know yourself

  • What is your personality type?
  • What are your communication preferences?
  • What are your communication tendencies?

Understanding others                             

  • What other personality types are out there?
  • What are their communication preferences?
  • What are their communication tendencies

Making allowance for others choice and circumstance

  • Consider your approach:
  • What is the receiver's choice?
  • What type of message are you delivering?
  • Is sensitivity, personal touch, speed, evidence, privacy or public acknowledgement most important?
  • Develop strategies for future application  

Day Two

Personal Effectiveness

Goal Setting and Planning

  • How to identify what your goals and objectives are
  • Turning your ideas into well-structured objectives that you can easily communicate to others
  • Building a plan that pushes you to achieve your goals and objectives
  • Building a personal development plan that pushes you to gain the skills and knowledge you need to succeed

 Self-Motivation

  • How to identify your individual motivators and de-motivators
  • Changing your mind set to a more positive one
  • Applying the motivators to yourself to generate self-motivation
  • How to deal confidently and efficiently with setbacks

Day Three

Understanding Communication Barriers

  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place
  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

Paraverbal Communication Skills

  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

Non-Verbal Communication

  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

Day Four

Appreciative Inquiry

  • The Purpose of AI
  • The Four Stages

Mastering the Art of Conversation

  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences

Conversational Psychology

  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages

Day Five

Communication behavior and conflict management

  • Assertive, passive and aggressive behaviors
  • Verbal and non-verbal components of communication behaviors
  • Conflict management
  • Types of conflicts
  • Sources of conflicts
  • Conflict management styles
  • Essential conflict management skills
  • Learning to say 'no'
  • Guidelines for applying 'no'

Active listening

  • Hearing versus listening
  • Active versus passive listening
  • Tips to improve active listening skills
  • 3 aspects of active listening
  • Active listening skills inventory
  • Using different questioning techniques
  • Closed and open questions
  • Probing types questions
  • Pitfalls of leading questions

Constructive feedback and criticism

  • The value of feedback
  • Positive versus negative feedback
  • Giving constructive criticism
  • Receiving criticism
Lagos and Virtual Jul 11 - 15 Jul, 2022
Lagos and Virtual, Lagos State, Nigeria 17 - 21 Oct, 2022
NGN 175,000.00(Group Discount Available)
(Convert Currency)

Mr Olusina Lajorin 08033241313, 09026713101

Group Discount apply
Executive coach Sina Lajorin

Related Courses

Corporate and Public Governance Competence Training Corporate and Public Governance Competence Training

5 days, 19 - 23 Sep, 2022 

2022-09-19 12:09:00 2022-09-19 12:09:00
Lagos State, Nigeria

LCL Coaches Consultants

Corporate governance deals with the complex set of relationships between the corporation and its board of directors, management, shareholders, and other stakeholders. In the recent years, the ...

Sales and Operation Planning (S and OP) Course Sales and Operation Planning (S and OP) Course

3 days, 16 - 18 Aug, 2022 

2022-08-16 12:08:00 2022-08-16 12:08:00
Lagos State, Nigeria

LCL Coaches Consultants

Sales and operations planning is an aspect of supply chain planning whose goal is the creation of a unified, consensus-based business plan. It draws input from an organization’s key functional ...

Territory Management and Prospecting for New Businesses Training Territory Management and Prospecting for New Businesses Training

3 days, 28 - 30 Jun, 2022 

2022-06-28 12:06:00 2022-06-28 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

The Territory Management and Prospecting Training is designed to broaden your understanding of the processes required to plan and implement the sales and servicing requirements of your customers. The ...

Strategic Sales Management Course Strategic Sales Management Course

3 days, 26 - 28 Jul, 2022 

2022-07-26 12:07:00 2022-07-26 12:07:00
Lagos State, Nigeria

LCL Coaches Consultants

Creating a sales management strategy is one of the easiest ways to increase revenue and profitability. Sales management is about leading the people and Processes Company uses to sell to prospects and ...