Customer Service Training

A Training Plan For Your Organisation Providing a positive customer service experience to your customers is important especially when working with new clients and creating opportunities for repeat business and/or sales as well as referrals from existing customers. Have you learnt how to create the ‘wow’ moment? Our training affords you the opportunity of learning new skills and techniques for retaining your valuable clients and winning repeat business. You will also learn how to dress for the role, provide high levels of attention and follow up, questioning techniques, dealing with unhappy customers among others.

Learning Objectives

• To explain what customer service means in relation to internal and external customers.
• To Identify ways they can add value to customer relationships and exceed expectations.
• To communicate and understand
• how to deal with the customers in different scenarios.
• To apply outstanding customer service techniques to generate return business.

To send and receive a clear message through body language, voice tone and word choice