Alternative Dispute Resolution: Dispute Management and Negotiation Skills Course

This Alternative Dispute Resolution: Dispute Management and Negotiation Skills Course will discuss the following:

Course Contents

Day One

Dispute Management

• Introducing ADR?
• Definitions
• Conflict Management
• Competent parties
• Legal purpose
• Offer and acceptance
• Consideration.

Day Two

Formats of Alternative Dispute Resolution

• Mediation
• Arbitration
• Mini-trial
• Status and Regulations
• Options of ADR mechanisms

Speedy Resolution of disputes

Interpersonal Skills.

Day Three

Arbitration and Mediation Skills

• Overview
• Arbitrators and their competencies
• Mediators and their competencies
• Tools, Process, and attitudes.

Day Four

Legal Issues

• The Law
• Ethics and Professional Conduct
• Litigation Process
  • Briefing
  • Drafting
• Information Retrieval
• Etiquette.

Day Five

Out of Court Settlement

Negotiation Skills

• Basic Negotiation Styles:
  • Win-lose, Lose-lose
  • Compromise
  • Collaborate

• Preparation
• Timing for Negotiation Advantage
• The Five Types of Power in a Negotiation Process
• Managing your ego
• Closing with confirmation
• Negotiating Positions 
• Interests
• Options
• Standards
• BATNA
• Tactics and Planner.

Note: Available as Classroom Training as Well as Online Training