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Front Desk and Customer Relations Skills Course

By: Tom Associates Training  

Lagos State, Nigeria

10 - 12 Apr, 2019  3 days

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NGN 125,000

This front desk and customer relations skills course exposes the participants to:

  • How to develop a personal attitude for excellent service.
  • Making the front desk/reception areas a desirable marketing office.
  • Contributing to the building of customer service into a culture.
  • Acquiring the skills for great human relations management.
  • Appreciating the key role of Attitudes.
  • Handling telephone communication effectively.
  • Handling customer complaints professionally.

Course Contents

Day One

  • Developing and Reflecting a Love of the Role
  • Reception Procedures and Processes
    • Procedures for an expected visitor
    • Callers without appointments
    • Time of day preference
    • Appointment time confirmation
    • Check-out process at the Front Desk
    • Rules of customer relations.
    • Manners, Culture and Personal Attitudes.
    • Body Language: A vital skill for Front Officers.
    • Etiquette
    • Proper conduct in the work and social environment.
    • Understanding basic courtesies.

Day Two

  • Building Self Confidence
    • Assertiveness skills
  • Basic Courtesies and Proper Social Conducts
  • Conversations: the Tactful Tips
  • Telephone Handling and Telephone Manners
  • Listening and Questioning Skills
  • Memory Retention and Attentiveness
  • The Psychology of Queuing
  • Make Waiting Enjoyable!
    • Making Waiting Easier
  • Handling Difficult Visitors Successfully.

Day Three

  • Corporate Dressing and Grooming
    • General Business Outlook
    • Dress Code
    • Accessories
  • Keeping Notes on People - “Contact Management”
  • Career Enhancement for Front Desk Personnel
    • Categories of career people
    • Basic requisites for career growth
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Apr 10 - 12 Apr, 2019

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 16:00:pm

NGN 125,000.00(VAT Inclusive)
(Convert Currency)

Mr Abiodun Toki 08033019120

Discount of 5% to 3-4 Participants from Same Organization. Discount of 10% to 5 or More Participants from Same Organization.
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