Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

Front Desk and Customer Relations Skills Course

By: Tom Associates Training  

Lagos State, Nigeria

12 - 14 Nov, 2019  3 days

Follow Event

  

NGN 125,000

Venue: 5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos.

This front desk and customer relations skills course exposes the participants to:

  • How to develop a personal attitude for excellent service.
  • Making the front desk/reception areas a desirable marketing office.
  • Contributing to the building of customer service into a culture.
  • Acquiring the skills for great human relations management.
  • Appreciating the key role of Attitudes.
  • Handling telephone communication effectively.
  • Handling customer complaints professionally.

Course Contents

Day One

  • Developing and Reflecting a Love of the Role
  • Reception Procedures and Processes
    • Procedures for an expected visitor
    • Callers without appointments
    • Time of day preference
    • Appointment time confirmation
    • Check-out process at the Front Desk
    • Rules of customer relations.
    • Manners, Culture and Personal Attitudes.
    • Body Language: A vital skill for Front Officers.
    • Etiquette
    • Proper conduct in the work and social environment.
    • Understanding basic courtesies.

Day Two

  • Building Self Confidence
    • Assertiveness skills
  • Basic Courtesies and Proper Social Conducts
  • Conversations: the Tactful Tips
  • Telephone Handling and Telephone Manners
  • Listening and Questioning Skills
  • Memory Retention and Attentiveness
  • The Psychology of Queuing
  • Make Waiting Enjoyable!
    • Making Waiting Easier
  • Handling Difficult Visitors Successfully.

Day Three

  • Corporate Dressing and Grooming
    • General Business Outlook
    • Dress Code
    • Accessories
  • Keeping Notes on People - “Contact Management”
  • Career Enhancement for Front Desk Personnel
    • Categories of career people
    • Basic requisites for career growth
5/7 Alade Lawal Street, Opposite Divisional Police Station, Off Ikorodu Road, Anthony, Lagos. Nov 12 - 14 Nov, 2019

Registration: 08:30:am - 09:00:am

Class Session: 09:00:am - 16:00:pm

NGN 125,000.00(VAT Inclusive)
(Convert Currency)

Mr Abiodun Toki 08033019120

Discount of 5% to 3-4 Participants from Same Organization. Discount of 10% to 5 or More Participants from Same Organization.
NST PPC Advert
Related Courses
Pre-Retirement Course: Preparing to Manage a New Beginning Pre-Retirement Course: Preparing to Manage a New Beginning

5 days, 11 - 15 Nov, 2019 

2019-11-11 12:11:00
Lagos State, Nigeria

Tom Associates Training

The pre-retirement course: managing a new beginning training is a programme on how all employees sure to approach retirement shortly or in a few years’ time must plan how they will ...

Bank Lending and Credit Administration Workshop Bank Lending and Credit Administration Workshop

5 days, 04 - 08 Nov, 2019 

2019-11-04 12:11:00
Lagos State, Nigeria

Tom Associates Training

This is a most important role in Nigerian banks process of financial intermediation to develop businesses and the economy. Banks raise funds from surplus units and lend to the deficit units to ...

The Techniques of Consultative Selling Course The Techniques of Consultative Selling Course

3 days, 27 - 29 Nov, 2019 

2019-11-27 12:11:00
Lagos State, Nigeria

Tom Associates Training

This training is to make salespersons psychologically ready, supported by the skills-set, to deliver impeccable customer relationship that result in volume sales and increased bottom line. These they ...

Managing Employees for Strategic Advantage Course Managing Employees for Strategic Advantage Course

3 days, 27 - 29 Nov, 2019 

2019-11-27 12:11:00
Lagos State, Nigeria

Tom Associates Training

This programme exposes Line Managers and Managers in staff functions other than the core HR professionals to the Human Resources concepts that affect their individual business performance. With this ...