Effective Interpersonal Skills Management Course

The workforce is continuously facing challenges from changing workplace environment, the pressure of workload, hierarchy, cultural differences and working with various stakeholders.
Individuals with interpersonal skills build positive working relationship with others through understand emotions, share differences, resolve conflicts, giving or receiving feedback in a constructive manner. They interact successfully to gain consensus from stakeholders and decision makers, and foster positive communication climate within the challenging workplace environment.

Learning Outcomes:

• Understand the types and impact of interpersonal relationships.
• Develop the qualities of interpersonal skills for personal and team effectiveness.
• Manage emotions of self and others for positive relationship.
• Build positive interpersonal communication skills.
• Improve non-verbal communication to read others easily and accurately.
• Work with people whose personalities and communication styles are different from you.
• Increase your people power to connect and rapport with people effortlessly.
• Deliver criticism and solve conflict in a constructive manner.
• Handle diverse and difficult people with less stress and more understanding.
• Identify and eliminate interpersonal habits in your personal action plan

Course Outline:

Day One

 Increasing interpersonal success through understanding types and impact of interpersonal relationships

• Types of interpersonal styles and impacts to an organisation
• Self/peer assessment of your interpersonal skills – in the eyes of others
• The characteristic and quality of ideal interpersonal performer

Increasing interpersonal success through self-awareness for positive relationship

• Self/peer assessment of your self awareness and EQ – in the eyes of others
• Broaden your self-awareness though understanding the Emotional Intelligence (E.I.) competencies for positive relationship
• Learn to avoid emotional triggers and take control in managing intimidating personalities
• Application of EI in your workplace for managing our relationship with colleagues for building trust and understanding

Course Outline:

Day One

Increasing interpersonal success through understanding types and impact of interpersonal relationships

• Types of interpersonal styles and impacts to an organisation
• Self/peer assessment of your interpersonal skills – in the eyes of others
• The characteristic and quality of ideal interpersonal performer

Living in your world

• How and why people build different maps of the world
• How people’s maps define their feelings and behaviour
• How people delete, distort and generalise information to reinforce their map
• Essential theories of reward and motivation
• To influence others, start by looking at yourself!

Living in other people’s worlds

• Separating personality and behaviour
• Recognising behaviours in others
• How a person is ‘made up’ – beliefs, values, attitudes and behaviours
• Influence and control – the nature of empowerment
• Working towards a win-win
• The platinum rule – do unto others as they would have done unto themselves!

Day Two

When worlds collide 

• Understanding what is not said as well as what is said
• How emotion interacts with logic
• A conversational strategy for managing conflict
• How to retain personal confidence during conflict
• How to focus on what can be agreed on
• Setting small achievable targets, patience, and retaining the longer term view
• Manage conflict to create positive results and restore the self-esteem of the parties involved
• Strength Deployment Inventory

Increasing interpersonal success through self-awareness for positive relationship

• Self/peer assessment of your self awareness and EQ – in the eyes of others
• Broaden your self-awareness though understanding the Emotional Intelligence (E.I.) competencies for positive relationship
• Learn to avoid emotional triggers and take control in managing intimidating personalities
• Application of EI in your workplace for managing our relationship with colleagues for building trust and understanding

Managing workforce diversity with effective communication styles

• Understand behaviour types and communication styles
• Self-assessment profile on behaviours and communication styles
• Strategies for interacting with others who are different from you
• Identify gaps of interpersonal habits for personal improvement
• Influencing others when communicating your ideas and gain respect

Day Three

 Establishing positive workplace interpersonal communication for rapport building

• Recognise and overcome sender, receiver and environmental barriers of communication
• Speak the language of the audience
• Master questioning and active listening skills to connect with people

Establishing positive workplace interpersonal communication for rapport building (Cont.)

• Read body language and nonverbal clues
• Learn the power of praise and staying in touch for producing results
• Deliver positive and constructive feedback

 Working through conflict and managing difficult people

• Learn to recognise types of conflicts and its root causes
• Develop strategies to resolve conflict for group collaboration and better relationship
• Deliver and receive criticism effectively
• Handle diverse and difficult people with less stress and more understanding