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Essentials Self Management for Desk Officers and Front-Line Personnel Course

By: Nigerian Institute of Management

Abuja FCT, Nigeria

09 - 13 Sep, 2019  5 days

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NGN 105,000

The first line of contact in organizations is the Receptionist. The impression the customer has about them speaks volume on the impression about the organization.

This course is designed to enable participants better appreciate their jobs, enhance their productivity and as well as make their functions more rewarding through self-management.

Content

  • Developing Self-Management Skills
  • How to Maintain Courtesy and Manners in Business Communication

Managing a Difficult Customer: Diplomacy and Tact

  • Job Stress and How to Manage It.
  • Developing Positive Attitude in the Workplace
  • Mastering the Customer Service Principles

Who Should Attend

Receptionists and Front-Office Personnel in Public and Private Sector organizations.

Abuja Management Centre No 4 Kaltungo Street, Off Egbedi Close Off Ladoke Akintola Boulevard, Garki 2, (Near Treasury House), Abuja Sep 09 - 13 Sep, 2019
NGN 105,000.00(Members)
NGN 115,000.00(Non Members)
(Convert Currency)

Mr Emeka 08052597211

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