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Essentials Self Management for Desk Officers and Front-Line Personnel Course
On going

By: Nigerian Institute of Management

Kano State, Nigeria

22 - 26 Jul, 2019  5 days

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NGN 105,000

Venue: Nim Management House Kano

The first line of contact in organizations is the Receptionist. The impression the customer has about them speaks volume on the impression about the organization.

This course is designed to enable participants better appreciate their jobs, enhance their productivity and as well as make their functions more rewarding through self-management.

Content

  • Developing Self-Management Skills
  • How to Maintain Courtesy and Manners in Business Communication

Managing a Difficult Customer: Diplomacy and Tact

  • Job Stress and How to Manage It.
  • Developing Positive Attitude in the Workplace
  • Mastering the Customer Service Principles

Who Should Attend

Receptionists and Front-Office Personnel in Public and Private Sector organizations.

Nim Management House Kano Jul 22 - 26 Jul, 2019
NGN 105,000.00(Members)
NGN 115,000.00(Non Members)
(Convert Currency)

Mr Ahmed 08052597230

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