Proactive Process Troubleshooting and Problem Solving Skill Training

Proactive problem management identifies, resolves, and prevents problems before they cause service-impacting incidents. This approach differs from reactive problem management by recognizing patterns of events that suggest an underlying problem, identifying opportunities to prevent future problems, and identifying the root cause of a problem upon its first occurrence.

Excellent Troubleshooting skills are considered a core competency for ‘Best-in-Class’ industrial companies. If your company’s goals include minimizing downtime then this training event is a must because it delivers rapid, safe troubleshooting. The Process Troubleshooting and Problem Solving program follow a broad, holistic approach in order to address the complexities of the modern industrial environment.

Many of the problem-solving techniques and tools that will be taught are generic and principle based. It is therefore an excellent programme to attend if you are interested in advancing your career opportunities and to improve your self-confidence

This Process Troubleshooting and Problem-Solving training course cover the essential basic skills required for problem identification, analysis and resolution. This approach will allow the delegates to understand how to change the culture of the organization from “REACTIVE” to “PRO-ACTIVE”. The advantages of moving towards World-Class performance standards are undeniable in terms of Safety, Cost Reduction, Quality, and Increased Output.

Who Should Attend?

• Supervisors who are involved in the operations function and who are responsible for leading and directing people to achieve and improve productivity levels
• Those faced with the challenge of using the various techniques of Troubleshooting and Problem Solving to reduce downtime and waste and improve run efficiencies will benefit
• It is of equal importance to Production, Maintenance Engineering, and Process Engineering personnel

Program Objectives

• Understand the post-commissioning aspects of operations
• Develop a structured approach to Troubleshooting and Problem Solving which uses common terminology and shared understanding
• Point the way to Continuous Improvement in the way you run your processes and make incremental efficiency gains
• Understand the difference between having a technical manual on the bookshelf - and making it work
• Identify the "motivated" people who should be the champions of Troubleshooting and Problem Solving - and who should just follow
• Understand work practices that enable consistent progress towards World-Class performance standards

Program Outline

Day 1: Post Commissioning Activities

• Asset Classes – A holistic Analysis
• Pro-Active vs. Reactive Problem Solving
• Modeling of the Operational Process to simplify operations
• Single Task Performance measurement defined in terms of generic variables: Speed; Quality; and Cost
• Complexity and Complex Systems Performance measurement
• Pyramid of Excellence - The Operations Process redefined
• Configuration, Operation, and Optimization
• Maturity Indexing: Planning; Control, Congruence, Empowerment
• A World-Class Operations Case Study

Day 2: Tools and Techniques – Practical Experience

• Interactive and Dynamic variable relationships analysis
• Techniques Introduction
• Tools Introduction
• Problem Analysis
• Practical Use of Tools and Techniques
• Tools and Techniques - selecting the right one

Day 3: People Issues – The Glue that holds everything together

• Risk Management
• Group Dynamics
• Individual Motivators
• Developing Troubleshooting and Problem-Solving skills
• Managing Change – Transition Matrix
• Leadership Attributes

Day 4: Operator, Maintainer, Designer Interface

• Cross-functional and Teamworking
• Introduction to the Theory of Inventive Problem Solving (TRIZ)
• Auditing your process to a Dynamic Standard (Discussion session)
• Effect of Maintenance / Operations Strategy
• Development of Standards and Key Performance Indicators
• Life Cycle Costing, Design for Operation, Design for Maintenance

Day 5: Open Forum

• Six Primary and Four Secondary Maintenance Tactics
• Outsourcing of Operational Functions
• Revisit Concepts, Tools, and Techniques
• Your Problems - Case Studies
• Your Action Plan

Staff, Managers, Manager, Supervisors, Supervisor, management, Courses, Course, Training, Programs, Engineers, Technical, Human Resources, Human Resource, HR, January, February, March, April, May, June, July, August, September, November, December, Lagos, Abuja, Nigeria, Portharcourt, Upcoming, 1 Day, 2 Days, 3 Days, 4 Days, 5 Days, workshop