Nigerian Seminars and Trainings

Search all upcoming seminars, conferences, short management courses and training in Nigeria and around the World

business logo

How to Create Positive Customer Experience Training: Service as an Art and a Science

By: Tom Associates Training  

Lagos State, Nigeria

02 - 03 Dec, 2021  2 day

Follow Event

  

NGN 110,000

Venue: Online

This training is to make employees psychologically ready, supported with the skills-set to deliver impeccable customer service. After the programme, employees will be able to attend to more service demands and, in the process, strengthen the organisation’s brand equity in a way that creates more customers.

The training will also focus on how each employee relates with other employees in the organisation regarding their key result areas, especially the critical ones like:

  • Team spirit
  • Knowledge of Internal-Customer concept
  • Responsiveness and Time management
  • Personal initiatives
  • Interpersonal communications.  

Course Contents

          Day One

  • The Basics of Customer Psychology
  • Managing the Eight Different Customer Types
  • Understanding Customer Relationship Management
  • Responsiveness and Time management
  • Interpersonal Communications
    • Team spirit
    • Knowledge of Internal-Customer concept
  • Understanding How to Set Relevant Personal Standards
    • Personal initiatives
  • How Your Behavioural Styles Show Through
  • Reading and Understanding Others’ Behavioural Styles.

Day Two

  • Defining Customer Experience
  • Definition of Exceptional Service
  • Living and Sustaining the Spirit of Enterprise.

Emotional Intelligence in Service

  • Add Emotional Value to Service
  • Personal Technique for Maximum Emotional Connectivity.

Recover Dissatisfied Customers

  • Understand that service glitches can be an opportunity to build loyalty.
  • Learn how to create an open communication with customers
  • Understand that your reactions will project your Feelings to the customers
  • Know How Best to Act Upon Complaints
  • Achieve Customer ‘Feel Good’ Goals.
Online Dec 02 - 03 Dec, 2021
NGN 110,000.00(VAT Inclusive)
(Convert Currency)

Mr Abiodun Toki 08033019120

Discount of 5% to 3-4 participants from same organization. Discount of 10% to 5 or more participants from same organization.

Related Courses

Managers Personal Effectiveness Course Managers Personal Effectiveness Course

3 days, 15 - 17 Dec, 2021 

2021-12-15 12:12:00 2021-12-15 12:12:00
Lagos State, Nigeria

Tom Associates Training

This course is about what managers can do specifically to improve their individual effectiveness and enhance productivity for the organisation. The programme contents have been developed around seven ...

Advanced Office Management and Administrative Skills Course Advanced Office Management and Administrative Skills Course

5 days, 06 - 10 Dec, 2021 

2021-12-06 12:12:00 2021-12-06 12:12:00
Kwara State, Nigeria

Tom Associates Training

To excel as a Senior Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioural skills, to ensure you stay in control and on top of every one of your ...

Hub and Spoke Model of Distribution Channel Management: Channel Management for Market Dominance Hub and Spoke Model of Distribution Channel Management: Channel Management for Market Dominance

2 day, 16 - 17 Dec, 2021 

2021-12-16 12:12:00 2021-12-16 12:12:00
Lagos State, Nigeria

Tom Associates Training

Effectively managing the important channels is one of the most critical functions in today’s global business relationships. Understanding how to manage these relationships can benefit from ...

Understanding Business Models Course: Innovations to Deliver Strategic Goals Understanding Business Models Course: Innovations to Deliver Strategic Goals

2 day, 02 - 03 Dec, 2021 

2021-12-02 12:12:00 2021-12-02 12:12:00
Lagos State, Nigeria

Tom Associates Training

Understanding Business Models: Innovations to Deliver Strategic Goals is a robust opportunity to plan for the future of the business. Course Contents Day One Creating New Models Central focus of ...